Air Import Supervisor - Ceva freight services
(2016-09)
- Provide an efficient interface with freight forwarders, administer all freight planning, provide optimal customer service, and resolve all shipment issues.
- Evaluate all items for import, ensure accuracy in all values, and collaborate with customs brokers to provide clearance of all imports and maintain required documents.
- Monitor and respond to all customer inquiries and requests and obtain required product certifications for export and import products for customs clearance.
- Collaborate with various departments, obtain all certification documents, ensure compliance with all import and export policies, and perform regular audits on all broker activities.
- Actively work to cultivate a strong relationship with key trade accounts in each market and deliver performance against Import brand sales goals.
- Continuously monitor compliance with regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies.
- Manage relationships with vendors, and service providers, ensuring all parties are invoiced and paid on time.
Direct Support Staff - Sober Clarity
(2018-03 - 2019-08)
- Provide direct care to those with intellectual and developmental disabilities.
- Perform personal care tasks, including assistance with basic personal hygiene and ambulation, medical monitoring, and healthcare-related tasks.
- Ensures client safety and maintains a safe environment.
- Reminds and assists clients with self-administration of medications (with proper training).
- Reports changes in client's condition or family situation to administrators and supervisors.
Customer Service Agent - Swissport Cargo
(2015-10 - 2016-09)
- Identifying and assessing customers' needs to achieve satisfaction.
- Coordinate shipping with forwarders for on-air clearance deliveries.
- Prepare import-export documentation.
- Track orders and communicate with clients about the shipment's progress.
- Follow communication procedures, guidelines, and policies.
- Resolving customer complaints via phone, email, mail, or social media.
Customer Service Agent - worldwide flight services
(2014-10 - 2016-07)
- Maintain close working relationships with internal suppliers.
- Process debits/credits, order/shipping discrepancies, manual accounting adjustments, and warranty credits.
- Prepare and complete all necessary customs documentation for export shipments.
- Process all forms required by TSA and other governing agents.
- Prepare daily, weekly, and monthly reports for the ownership and Finance department as required.
- Led all administrative matters such as Employee performance tracking and evaluations.
