IT Technical Support Intern (Bilingual — English/French) at AlphaKOR (Managed Service Provider) (2026-07 – Present)
- Provided tier-1/tier-2 remote technical support and break-fix resolutions for workstation endpoints, network connectivity, enterprise software, and M365 applications for clients across Canada using ConnectWise and ScreenConnect, documenting resolutions, system configurations, and escalation workflows to meet client SLA targets.
- Managed M365/Entra Admin Center and Intune workflows, including account provisioning, MFA resets, Exchange Online mailboxes, licensing, and endpoint compliance policies.
- Administered user identities, group policies, and access permissions in Active Directory (DC) and synchronized local updates to Microsoft Entra ID using Entra Connect on Management servers.
IT Field Technician at PeopleToGo (2025-11 – Present)
- Supported large-scale technology deployments across long-term care facilities throughout Ontario, reconciling and tracking 40+ iPads and PCs per site using Excel.
- Executed two-wave deployments to minimize downtime, coordinating re-imaging, authentication, network configuration, and device availability with staff and timelines to staff.
IT Field Technician at PeopleToGo - McDonald's Contract (2025-11 – Present)
- Performed on-site PC upgrades for self-ordering kiosks across multiple McDonald's locations in Ontario, replacing kiosk PCs and coordinating remote software installation.
- Coordinated with remote endpoint teams to manage device re-imaging and credential authentication, while verifying receipt printer connectivity and kiosk functionality.
IT Field Technician at PeopleToGo - Metro Supply Chain Contract (2025-11 – Present)
- Provided on-site IT support across warehouse and office locations, upgrading desktops and laptops to Windows 11.
- Performed RAM/Memory upgrades and maintained accurate inventory and deployment records using Excel.
IT Technical Support, Student Assistant at Wayne State University, Center of Urban Studies (2023-10 – 2024-05)
- Provided Technical support to staff across multiple departments, diagnosing and resolving system issues while documenting trends and recurring problems.
- Led restoration of a 20+ workstation computer lab, including system re-installation, hardware and software upgrades, Active Directory user/group policy management, network/domain configuration, and resolving post-deployment tickets to minimize downtime.
- Managed hardware and software inventory data in Microsoft Access, ensuring accurate records and data integrity. Researched and recommended cost-effective solutions, and coordinated with department staff via Microsoft Teams to prioritize issues and communicate progress.
