Clothing Processor at Sharia's Closet (2026-03 – 2026-04)
- Arranged items and inspected clothes, jewelry, and many more donations from the centers and people willing to donate
- Replenished storage closets and bins with new clothes from donors
- Assisted with organizing and managing the flow of inventory from donations to the back of stockroom
- Directed team meetings with donations centers to finalize the paperwork for each of their clients regarding clothes they need in their bags
- Designed and maintained up-to-date records of donations centers with their clients
Office Services Coordinator I at Fragomen (2024-09 – 2025-05)
- Conducted proofreading and verification of documents, supporting case workers in delivering precise applications
- Ensured the accuracy and precision of immigration petitions prior to USCIS review, enhancing submission quality
- Strengthened procurement processes and coordinated data entry and outbound mailing processes
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones
- Optimized databases and spreadsheets with accurate inventory and documents to the correct recipients, enhancing client satisfaction
Administrative Assistant III at Kaiser Permanente (2024-01 – 2024-03)
- Created various types of documentation using Microsoft Office and updating medical records and charts
- Managed a multi-line phone system for a 25-person office, routing calls, delivering messages to internal staff members, and contractors with 90% accuracy, while improving the client's initial contact experience
- Verified insurance eligibility and authorizations/pre-certifications
- Supported office staff members by note-taking, scheduling, agenda prepping and implemented a new digital filing system that reduced retrieval times by 40%
- Managed incoming correspondence effectively by sorting mail, distributing messages to appropriate parties, and responding to queries as needed
Office Service Representative I at Canon Business Process Services (2023-11 – 2023-12)
- Receive, sort, and deliver all incoming mail and packages according to assigned floors within established time frames
- Organize and distribute supplies to client employees, lawyers and lawyer's assistants as detailed in job requests
- Estimate runtime on the small to medium photocopy jobs. Check all copies produced for quality and accuracy
- Prepare monthly production and volume reports to measure productivity and prepare billing charges
Funding/Payoff Associate at Doma (2021-06 – 2022-05)
- Facilitated smooth transfers of servicing rights by coordinating payoff activities between internal teams and external partners
- Prioritize and manage workflow, ensuring all payoffs and release liens are processed accurately, efficiently, around strict deadlines.
- Conducted final review prior to disbursement of funds, able to multi-task and remain comfortable with high volume days 100-500 files/day
- Decreased error rates through attention to detail when preparing loan documents for finalization
- Established strong working relationships with internal departments such as Underwriting, Collections, and Compliance to facilitate effective payoff processing and resolution of disputes
Payoff Specialist at Stewart Title (2020-10 – 2021-05)
- Research/obtain missing information and verify wire instructions
- Process demand requests and payoff wires in accordance with strict deadlines
- Prioritize and manage workflow to ensure all payoffs and liens set are accounted for
- Disburse and mail any surplus refund checks, including payoff and escrow funds
- Process payoff checks in a timely manner, while updating and maintaining logs, as well as generate reports for analysis
