Rebeca Gonzalez

Medical Office Professional with over 14 years of experience in healthcare administration, specializing in record management and patient care. Demonstrates proficiency in optimizing appointment scheduling and insurance claims processing, contributing to enhanced operational efficiency. Bilingual and skilled in maintaining strict compliance with HIPAA standards, ensuring exceptional service delivery in fast-paced medical environments.

Front Desk Receptionist - Mid Florida Dermatology

(2025-01)

• Coordinate front desk, enhancing patient check-in efficiency and satisfaction
• Manage appointment scheduling, optimizing daily workflow and reducing wait times
• Streamline communication between patients and staff, improving service delivery
• Handle inquiries professionally, fostering a welcoming environment
• Implement systems for a structured and effective reception area
• Maintained accurate patient records and managed sensitive information, ensuring strict adherence to HIPAA compliance.

Reservations Agent - Holiday Inn Club Vacations - Orlando, FL

(2022-05 - 2025-01)

Efficiently manage and process incoming reservation requests for Holiday Inn Club Vacations, ensuring high levels of customer satisfaction by providing accurate information and personalized booking experiences.

• Streamline reservation workflows and maintain comprehensive guest records while optimizing booking processes to enhance customer experience and drive operational efficiency.
• Lead cross-functional initiatives to resolve complex booking challenges, implement service improvements, and maintain high customer satisfaction standards.
• Streamlined reservation workflows by implementing structured booking protocols, reducing processing time while maintaining exceptional guest service standards.

Cashier/Curbside Ambassador - BJ's Wholesale Club - Sanford, FL

(2021-02 - 2023-10)

Efficiently processed customer transactions at the checkout, while also serving as a Curbside Ambassador, where I managed order fulfillment and provided exceptional service to members opting for contactless pickup at BJ's Wholesale Club.

Dental Front Desk Receptionist - Colonial Dental Care - Orlando, FL

(2020-07 - 2021-02)

Managed the front desk operations at Colonial Dental Care, ensuring efficient patient reception and registration processes.

• Coordinated appointment scheduling and calendar management for multiple dental practitioners to optimize patient flow and service delivery.
• Handled incoming calls with professionalism, providing information and assistance to patients regarding services, insurance, and billing inquiries.
• Maintained patient records with strict adherence to confidentiality standards and dental office protocols.
• Processed dental insurance claims, verified benefits, and addressed billing discrepancies to ensure accurate and timely reimbursements.
• Enhanced patient satisfaction by resolving concerns promptly and maintaining a welcoming and organized reception area.
• Assisted in the management of office inventory, ordering dental supplies as needed, and ensuring the availability of necessary equipment.
• Collaborated with dental staff to improve office procedures and contribute to team meetings with feedback and suggestions for service improvements.

Member Frontline - Sam's Club

(2020-04 - 2020-07)

Provided exceptional customer service at Sam's Club by efficiently managing checkout processes, addressing member inquiries, and maintaining a clean and organized work area to ensure a seamless shopping experience.

Sales Associate/Cashier - Dollar Tree

(2019-09 - 2020-06)

Provided exceptional customer service, efficiently processed transactions, and maintained store appearance, ensuring a positive shopping experience at Dollar Tree.

Cashier - BJ's Wholesale Club - Bronx, NY

(2016-07 - 2019-06)

Accurately processed sales transactions for BJ's Wholesale Club members at checkout, maintaining a friendly demeanor and providing exceptional customer service while adhering to company policies and procedures.

Medical Assisting - Medical Assisting - ABC Training Center (2018-05)

Bachelor of Business Administration - Health Services Administration - Monroe College (2016-08)

Associate of Applied Science - Medical Administration - Monroe College (2015-04)