Rebecca Brooks

To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges. Who encourages me to succeed and grow professionally.

Customer Service Representative - TaskUs

(2024-07 - 2025-06)

• Recieved inbound calls from power host for a car sharing platform.
• Made outbound calls.
• Transfer calls to the appropriate destination includes claims, tow.
• Perform vehicle swaps.
• Checked host's earnings.
• Made changes to reservations including vehicles, pickup/drop off location, canceling reservations.

Home Care Primary - Aim Care Home Health Inc.

(2012-07 - 2021-08)

Provided in home care.

• Transportation
• Meal preparation
• Medication reminders
• Bathing
• Laundry
• Cleaning

Level II Customer Service Support - Xerox State Enterprise Solutions

(2015-04 - 2015-08)

• Received inbound calls for government benefits.
• Checked statements.
• Replaced lost/stolen cards
• Created fraud investigations.

Contact Center Customer Service Representative - Allstate

(2014-12 - 2015-02)

Informed potential Allstate customers of the benefits with joining with Allstate then transfer them to a licensed agent.

Customer Service Representative - West Telemarketing

(2014-04 - 2014-10)

Recieved inbound calls for a prepaid service provider.

• Received payments.
• Issued more minutes.
• Checked for outages.
• Change service plans.
• Provided tech support.

Sale Associate - Dollar General

(2013-05 - 2013-09)

• Performed cashier duties
• Help customers with finding their items
• Stocked shelves
• Mopped floors

Phlebotomy - Texas School of Phlebotomy (2025)

High School Diploma - La Vernia High School (2008)