Rebecca Burcham

Senior analyst and pharmacy operations leader with 15+ years of experience in pharmacy services, prior authorization workflows, team leadership, process improvement, and cross-functional collaboration within healthcare operations. Proven record leading teams, improving training programs, resolving client escalations, and driving operational transitions.

Senior Analyst - CVS Caremark / CVS Health

(2024-11)

• Lead cross-functional operational initiatives supporting pharmacy prior authorization processes.
• Partner with internal stakeholders to improve workflows, align procedures, and support strategic transitions.
• Monitor issue resolution workflows and support timely escalation management for client and operational concerns.

Clinical Services Supervisor - CVS Caremark / CVS Health

(2019-09 - 2024-11)

• Supervised 25–30 intake agents and pharmacy technicians handling electronic prior authorizations.
• Managed employee performance through coaching, accountability, monthly one-on-ones, and development planning.
• Mentored supervisors and contributed to internal leadership development.
• Built partnerships across account teams, care operations, administrative teams, and other internal stakeholders.
• Led onboarding processes and supported new hire training initiatives.
• Co-led transition initiatives from CAS to NLX, including process alignment and training curriculum development.
• Improved employee engagement and supported multiple employee promotions.

Pharmacy Technician / Senior Representative - Dyer Drug

(2014-06 - 2019-09)

Certified Pharmacy Technician - Dyer Drug

(2006-10 - 2014-05)

• Processed prescription intake, refill requests, customer service inquiries, and physician communications.
• Resolved insurance and third-party issues while coordinating with wholesalers and inventory teams.
• Entered prescriptions, prepared labels, filled medications under pharmacist supervision, and maintained inventory accuracy.

High School Diploma - Farmersville High School (2008)