Cocktail Server - Station Casino - Las Vegas, NV
(2023-02 - 2025-03)
- Developed positive relationships with regulars by remembering their preferences for drinks or food items.
- Performed opening and closing duties such as stocking supplies, cleaning the bar area, and setting up garnishes.
- Maintained friendly demeanor in chaotic atmosphere to fulfill customer requests.
- Managed cash register operations accurately, including credit card transactions and tips.
- Provided responsible alcohol service according to state laws and regulations.
- Maintained cleanliness of work area and ensured proper sanitation standards were met.
- Memorized frequent customer preferences to build relationships and loyalty.
Room Reservations Agent - Wynn - Las Vegas, NV
(2021-12 - 2023-02)
- Developed a thorough knowledge of the hotel's amenities, services, and policies to provide accurate information to customers.
- Provided excellent customer service to guests and ensured their satisfaction with reservations.
- Maintained up-to-date knowledge of room availability across all properties for efficient booking.
- Implemented measures for improving efficiency of the department's workflow.
- Analyzed customer feedback to identify areas of improvement in the reservation process.
- Processed payments accurately while adhering to cash handling procedures.
Team Lead - Temper-Pedic - Las Vegas, NM
(2018-04 - 2021-12)
- Supervised the daily work of staff to ensure work prioritization and quality.
- Mentored and coached team members to ensure successful performance.
- Delegated tasks to team members according to project requirements and employee strengths.
- Enforced company policies while providing guidance and support as needed, revealing sound judgment and decision-making ability.
- Monitored daily operations, utilizing organizational and problem-solving skills to identify areas for improvement.
- Ensured the safe and timely production of scheduled deliverables by effectively utilizing people, equipment, and material.
Operations Manager - Men's Wearhouse - Las Vegas, NV
(2001-02 - 2018-04)
- Identified opportunities for increased sales and implemented strategies accordingly.
- Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings.
- Managed the daily operations of multiple departments to maximize efficiency.
- Developed talented team, participating in hiring, coaching, and performance management processes.
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Helped restock shelves when necessary to maintain an organized display area.
- Accurately processed customer payments using cash, credit cards, and checks.
