Transportation Operations Specialist – Intermodal (AZIM) - Amazon - Phoenix, AZ
(2022-07)
- Drive end-to-end execution of internal and external intermodal loads across Amazon's 1P network, ensuring on-time pickup and delivery from vendors, fulfillment centers, rail yards, and shipper hubs.
- Maintain daily communication with drayage carriers, Class I railroad partners (BNSF, UPRR, CSXT, NSRR), shippers, FCs, and Middle Mile Routing — owning real-time disruption resolution from initial breakage through stakeholder updates and final closure.
- Pull and analyze data from internal transportation systems (SMC, FMC, RTT, YMS, Kepler51) to monitor container utilization, drayage performance, load execution, and tour-split metrics — surfacing trends and feeding weekly business narratives.
- Resolve real-time exceptions including container movement failures, drayage breaks, carrier rejections, missed pickup windows, and AZNU empty-container shortages at origin yards — minimizing customer impact in a high-tempo environment.
- Escalate system data variances and operational breakdowns to Amazon transportation technology teams; partner on scoping business and functional requirements for tool enhancements.
- Designed and shipped the IMDL Disruption Dashboard — a real-time, multi-source operations console that ingests live data from six Amazon transportation systems (SMC, FMC, RTT, YMS, Kepler51, SSP) and surfaces carrier coverage gaps, weather-driven yard closures, container shortages, and rail/dray delay risk across ~1,100 active vehicle runs simultaneously.
- Replaced manual screen-scraping workflows with a direct-API ingestion engine using stored Midway proxy credentials — cutting dashboard refresh time from minutes to seconds and removing the operator-in-the-loop dependency for routine monitoring.
- Built a multi-source container-ID resolver (regex over stop instructions, additional reference lists, equipment lists, and asset arrays) eliminating false-positive "Container Missing" flags on covered intermodal loads.
- Engineered per-leg disruption attribution logic (origin-leg yard alerts, destination-leg weather alerts, mid-leg rail carrier override) so disruption signals correctly tie to the right segment of a 4–6 leg IMDL move instead of duplicating across every leg — sharpening triage for 30+ shipper accounts including Procter & Gamble, Kraft Heinz, Pepsi, Target, Macy's, and Best Buy.
- Used AI-assisted development tooling (Orcha) to compress what would have been a multi-week build into rapid iteration cycles — reverse-engineering undocumented internal APIs, writing self-healing endpoint discovery, and producing a maintainable Python codebase reviewed and extended by transportation engineering peers.
- Authored Excel-based variance and trend reports (pivot tables, INDEX/MATCH lookups, nested IF logic, conditional formatting) consumed by Operations leadership in WBR/MBR forums.
Cargo Controller - WFS Worldwide Flight Services - Phoenix, AZ
(2019-05 - 2022-07)
- Received and dispatched cargo trucks to multiple airline facilities; supervised safe and efficient loading/unloading on all dock positions while maintaining accuracy of delivery and routing information.
- Read off-load sheets to verify cargo destinations and reconcile freight against shipping documents — directly analogous to interpreting bills of lading and tour sequences in surface intermodal.
- Operated ground equipment with gross weights up to 80,000 lbs in congested ramp environments using strict ground-to-cockpit hand-signal and voice-command protocols.
- Onboarded and trained new staff on operational procedures and safety compliance; identified ongoing training requirements for existing team members.
- Confronted and reported unauthorized personnel in secured airside areas in compliance with TSA-regulated airport-security procedures.
Merchandiser - SAS Retail Services - Melbourne, FL
(2022-08)
Part-time, supplemental
- Stocked products following retailer planograms, rotated inventory to prevent expiry, and assembled promotional displays — consistently lifting 25–50 lb cases.
- Inspected merchandise for quality and arranged display locations against retailer specifications.
Warehouse Associate / Picker - Amazon - Phoenix, AZ
(2017-11 - 2018-05)
- Used RF scanners to pick warehouse items by SKU, size, color, and quality requirements; reduced fulfillment errors through scan verification.
- Took on extra shifts during peak periods to meet tight shipping deadlines; packed and prepared shipments to outbound spec.
Delivery Driver / Trainer - Papa John's Pizza - Phoenix, AZ
(2017-01 - 2020-03)
- Delivered orders safely in highly congested traffic conditions with zero violations; cross-trained on order taking and food preparation.
- Trained new drivers and identified ongoing development needs for tenured staff.
Listing Coordinator - Keller Williams Real Estate
(2022 - 2022)
Administrative Assistant - IPM Group
(2016 - 2017)
Daycare Teacher - Twinkle Montessori
(2015 - 2016)
Administrative Assistant - Bob's Tax Teachers LLC
(2015 - 2015)
Counselor - CHASCO Family YMCA
(2012 - 2015)
