Rebecca Morris

Accounts Receivable and Revenue Cycle leader with 11+ years driving collections, AR reduction, and billing operations across multi-state Medicaid and commercial payer environments. Currently oversee $600M in annual billings and a $40M AR portfolio across 12 states, leading a 26-person team with 6 direct reports. Proven track record of cutting AR cycle times, reducing aged receivables, and modernizing collections through NetSuite-based reporting, AI-driven automation, and BI dashboards.

Skilled at evaluating, implementing, and integrating AR automation platforms to accelerate cash flow and reduce manual work.

Principal, Revenue Cycle & Compliance - Community Options, Inc.

(2025-08)

Role transitioned from Director of Billing & AR during company restructuring; continue to lead AR strategy, audit oversight, and revenue cycle initiatives.

• Advise executive leadership on AR reduction, collections strategy, denial prevention, and reimbursement optimization across multi-state operations.
• Serve as primary point of contact for all company audits — managing auditor communication, evidence requests, and remediation across state, federal, payer, and internal audit engagements.
• Built compliance analysis and reconciliation tools that automatically flag double billing, duplicate claims, coding inconsistencies, and documentation gaps — protecting revenue integrity and reducing leakage.
• Develop SOPs, internal controls, and monitoring routines that strengthen AR accuracy, audit readiness, and operational consistency.
• Translate audit findings and AR performance data into operational changes — partnering with finance, IT, and operations to close gaps in workflows and system configuration.

Director of Billing & AR - Community Options, Inc.

(2022-02 - 2025-08)

Led AR and collections operations for a $600M annual billing portfolio with $40M in active receivables across 12 states; managed 26-person team with 6 direct reports (3 Supervisors, 3 Team Leads) covering collections, AR, cash application, and data analytics.

• Reduced aged AR and accelerated cash flow through targeted collections strategies, automated dunning workflows, and root-cause analysis of past-due account drivers.
• Directed enterprise migration to a NetSuite-integrated billing and AR platform — eliminating duplicate data entry, standardizing claim and invoice submission, and creating a single source of truth for receivables across all 12 states.
• Reduced billing-to-cash cycle times 35% through workflow redesign, automated claim scrubbing, and elimination of manual reconciliation steps.
• Built AI-assisted queries and automation tools to streamline AR review, payment validation, and reconciliation — surfacing exceptions in minutes instead of days and freeing the team to focus on the most collectible accounts.
• Designed BI dashboards for AR aging, collection performance, denial trends, and year-over-year revenue growth — giving executive leadership real-time visibility into cash flow and DSO drivers.
• Partnered with IT, Finance, and Operations to optimize NetSuite reporting, configure billing rules, and integrate upstream systems impacting AR and reimbursement.
• Established denial prevention, root-cause analysis, and reimbursement optimization programs aligned with federal, state, and payer requirements.
• Recruited, developed, and retained a high-performing leadership bench; built career pathways for Supervisors and Team Leads.

Billing & Collections Manager - Open Systems Healthcare

(2021-01 - 2022-02)

Managed billing and collections across PA, NJ, DE, MD, MO, and FL for Medicaid, commercial, and long-term care payers.

• Built executive AR reporting suite — payer trends, delinquency, and collection performance — to inform reimbursement strategy.
• Drove process improvements that reduced outstanding AR and increased claim accuracy; coordinated quarterly and annual regulatory audits.

Medical Billing Supervisor - Open Systems Healthcare

(2015-06 - 2021-01)

Supervised daily billing and AR operations for multi-state Medicaid and commercial billing programs.

• Designed and stood up the organization's collections division during company restructuring.
• Authored billing procedures and trained branch teams on payer requirements, Medicaid regulations, and compliance standards.

Claims Processor - Open Systems Healthcare

(2015-04 - 2015-06)

Processed 150–200 clean claims daily; maintained KPI error rate below 2%.

Administrative Assistant - 7 Oil Co.

(2012-11 - 2015-04)

Managed customer billing, invoicing, collections, AP/AR, and reconciliations.

Bachelor of Science - Accounting - Strayer University