Rebecca Norris

Results-driven Senior Property Manager with 10+ years of experience overseeing diverse residential and commercial portfolios, property operations, renovations, compliance, budgeting, vendor management, and team leadership. Proven ability to improve occupancy, control operating costs, streamline maintenance operations, and protect the value and performance of multimillion-dollar real estate assets. Experienced in leading cross-functional teams, managing complex capital and renovation projects, negotiating vendor contracts, resolving tenant and operational issues, and maintaining compliance with Fair Housing and landlord-tenant regulations.

Highly proficient in AppFolio, Yardi, budgeting, financial reporting, and property management systems. Recognized for strong leadership, sound judgment, hands-on problem solving, and the ability to take ownership of challenging properties and drive measurable operational improvements.

Senior Property Manager - H & S Properties - Ontario, CA

(2025-12)

Oversee a diverse portfolio of residential and commercial properties, directing day-to-day operations, leasing, maintenance, compliance, vendor performance, and tenant relations.

• Develop strategic operating plans and pricing strategies that support an average residential occupancy rate of 96%.
• Lead property management and maintenance personnel, establishing priorities, accountability, and efficient operating procedures across the portfolio.
• Negotiate vendor contracts and implement cost-control and efficiency initiatives, generating significant annual operating savings.
• Create and monitor property budgets, review expenses, coordinate capital and renovation projects, and protect asset performance.
• Conduct regular property inspections, identify maintenance and safety needs, and coordinate corrective work to maintain regulatory and operational standards.
• Build strong tenant relationships through proactive communication and prompt resolution of operational and service concerns.
• Maintain lease, payment, work-order, inspection, and property documentation through property management software systems.

Director of Properties - Gillman Apartments - Los Angeles, CA

(2017-01 - 2024-12)

Directed operations for 20+ properties in Los Angeles and worked directly with ownership and investors on property performance, bookkeeping, leasing, maintenance, and renovation decisions.

• Led a 15-person cross-functional team and coordinated property management, maintenance, leasing, and administrative functions.
• Maintained positive portfolio cash flow during COVID while bringing in new tenants, exceeding ownership targets by approximately 20% and reducing vacancy time.
• Transitioned company operations from OneSite to AppFolio and onboarded the portfolio to centralized digital rent collection and work-order management.
• Managed rehabilitation and turnover decisions while balancing asset improvements with preservation of original and vintage design elements.
• Developed structured maintenance procedures and standardized tenant work-order reporting through AppFolio.
• Supported the development and communication of operating policies under the Encino Management property management brand.

Property Administrator - Fairmont Management Company - West Covina, CA

(2023-05 - 2024-01)

Supported daily operations across residential and commercial properties, coordinating communication among tenants, vendors, maintenance teams, and property managers.

• Managed lease administration, invoice processing, budgeting support, financial reporting, inspections, maintenance scheduling, and vendor coordination.
• Used AppFolio to improve operational organization, record accuracy, service-request tracking, and team communication.
• Responded to tenant inquiries and service requests while supporting safety standards, property appearance, and customer satisfaction.

In Room Dining Supervisor - Sunset Tower Hotel - Los Angeles, CA

(2016-01 - 2017-12)

• Supervised a five-person team and coordinated 24-hour staffing based on operational needs and employee strengths.
• Maintained high customer-service standards and achieved the highest sales performance on the In Room Dining team.
• Supported overnight front-desk operations and managed employee timekeeping and break compliance.

Associate Level 6 / Training Manager - In-N-Out Burger - Multiple Locations

(2009-01 - 2016-12)

Promoted through increasingly responsible roles and transferred to the company's largest and most profitable location to support training and team development.

• Selected by company leadership as a designated store trainer and organized monthly meetings focused on shortages, performance, strengths, and accomplishments.
• Reduced new-hire turnover by 85% in the first month after transfer and sustained the improved retention rate throughout employment at the Hollywood location.

Associate's Degree - Project Management - Mt. San Antonio College (2020-06)

Some College - Clinical Psychology

High School Diploma - Upland High School (2011-06)