Rebecca Paul

Bilingual and Compassionate Patient Care Technician (PCT) with strong commitment to providing high-quality, patient-centered care. Instrumental in supporting patient care, comfort, and safety with empathy and efficiency. Strong communication and customer service skills, with knowledge of activities of daily living, vital signs monitoring, infection control, and phlebotomy and EKG fundamentals.

Dedicated to delivering high-quality care and contributing to positive patient outcomes in fast-paced healthcare environments.

Certified Patient Care Technician at Stepful (2026 – Present)

• Performed patient intake procedures, including obtaining and documenting vital signs.
• Monitored and documented changes in patient health, behavior, and vital signs.
• Supported daily care routines and helped patients work toward health goals.
• Maintained compliance with all regulations and organizational policies, including HIPAA.
• Managed confidential patient documentation and updated electronic medical records (EMR) systems.
• Coordinated patient appointments, including scheduling, check-ins, and check-outs.
• Prepared and organized lab requisitions and patient charts.
• Ensured examination rooms were stocked, clean, and prepared for patient appointments.
• Handled patient calls, processed insurance verification, and managed co-pays.
• Provides continuous safety observation and support during urgent situations.
• Maintains strict adherence to infection control, documentation, and patient safety protocols.

Medical Assistant Training at Fortis Institute (2024-08)

• Answered incoming and outgoing phone calls; greeted and roomed patients.
• Obtained required documentations from patients.
• Entered and updated patient information into electronic medical records systems.
• Ensured all related labs, reports, and information were in patient files prior to appointments.
• Maintained effective and organized patient flow; maintained HIPPA when creating/using documents.
• Took medical history and prepared patients for examination.
• Collected and prepared lab specimens and performed routine urinalysis.
• Accurately took and recorded patient vital signs and documented and charted findings.
• Knowledgeable in performing EKG/ Glucose finger sticks and A1C's.
• Proficient in performing venipuncture and capillary punctures on patients of all age groups, adhering to established safety and infection control protocols.
• Demonstrated a thorough understanding of the proper order of draw.
• Processed and centrifuged blood specimens according to specific test requirements and timeframes.

Restaurant Manager at Taco Bell (2023-01 – Present)

• Supervises daily restaurant operations and coordinated staff scheduling efficiently.
• Trains team members on food safety protocols and customer service standards.
• Ensures cleanliness and organization of dining and kitchen areas at all times.
• Resolves customer complaints and concerns to ensure guest satisfaction.
• Conducts performance evaluations and provides feedback to improve staff productivity.

Certified Patient Care Technician (CPCT/A) Credential – National Healthcareer Association (2026)

Patient Care Technician – Stepful / National HealthCareer Association (2026)

High School Diploma – John Overton High School (2022)