Rebecca Tucker

Organized Office Manager with over 5 years of experience overseeing daily operations, managing schedules, and handling financial records. Proven ability to streamline office functions, assist with HR duties, and ensure smooth workplace operations. Adept at communicating effectively with employees and external stakeholders. Seeking to leverage strong administrative and operational management skills to contribute to a dynamic team.

Office manager - Straight Line Masonry

(2017-09 - 2023-02)

• Orchestrated daily office operations, including managing schedules, coordinating meetings, and handling all correspondence.
• Maintained inventory of office supplies, equipment, and facilities to ensure a seamless workplace environment.
• Facilitated HR functions, encompassing recruitment, onboarding processes, and performance management.
• Managed financial records, processed invoices, and oversaw payroll duties.
• Served as a key liaison between management, employees, and external stakeholders to foster effective communication and collaboration.

Customer service representative - Vacation rental pros/ Jackson Mountain Homes

(2015-05 - 2017-08)

• Delivered exceptional customer service, addressing guest inquiries, concerns, and complaints promptly and professionally.
• Assisted guests with booking reservations, processed payments, and provided comprehensive information on property amenities and local attractions.
• Liaised with housekeeping and maintenance staff to ensure properties were consistently clean, well-maintained, and prepared for guest arrivals.
• Communicated effectively with property owners regarding any issues or concerns pertaining to their rental properties.
• Maintained accurate records of guest interactions, reservations, and property maintenance requests.

Front desk agent - Rodeway Inn

(2009-04 - 2014-11)

• Greeted guests in a professional and welcoming manner.
• Processed guest check-ins and check-outs efficiently and accurately.
• Managed incoming phone calls, directing them to the appropriate departments.
• Addressed guest inquiries, requests, and complaints in a timely and professional fashion.
• Ensured the front desk area remained clean and organized at all times.

GED in N/A – Cocke County Hgh School (2002)

N/A in Business management – Independence University