Rebecca Tucker

I am a friendly, persuasive, and thoughtful individual with a strong skill set in people management. I excel in instructing others on task handling, resolving conflicts, maintaining composure under pressure, and effectively selling products and services. In the future, I aim to pursue higher education in Business and establish my own company.

Family holds a special place in my heart, and I look forward to spending quality time with my loved ones, including reuniting with my biological father and cherishing moments with my children.

Office manager at Straight Line Masonry (2017-09 – 2023-02)

• Oversee daily operations of the office, including managing schedules, coordinating meetings, and handling correspondence
• Maintain office supplies, equipment, and facilities to ensure smooth functioning of the workplace
• Assist in HR functions such as recruitment, onboarding, and performance management
• Manage financial records, process invoices, and handle payroll duties
• Act as a liaison between management, employees, and external stakeholders to facilitate effective communication and collaboration.

Customer service representative at Vacation rental pros/ Jackson Mountain Homes (2015-05 – 2017-08)

• Providing exceptional customer service to guests, addressing inquiries, concerns, and complaints in a timely and professional manner
• Assisting guests with booking reservations, processing payments, and providing information about property amenities and local attractions
• Coordinating with housekeeping and maintenance staff to ensure properties are clean, well-maintained, and ready for guest arrivals
• Communicating effectively with property owners to address any issues or concerns related to their rental properties
• Keeping accurate records of guest interactions, reservations, and property maintenance requests

Front desk agent at Rodeway Inn (2009-04 – 2014-11)

• Greet guests in a professional and friendly manner
• Check guests in and out efficiently and accurately
• Answer phone calls and direct them to the appropriate department
• Handle guest inquiries, requests, and complaints in a timely and professional manner
• Maintain a clean and organized front desk area

Seasonal Sales Associate

• Assist customers in finding and purchasing products
• Maintain a clean and organized store environment
• Operate cash registers and handle transactions accurately
• Provide exceptional customer service by answering questions and addressing concerns
• Assist with restocking inventory and completing visual merchandising tasks

Guest Services/ Front Desk manager at Best Western Fabulous Chalet (2002-03 – 2007-12)

• Manage front desk operations including check-in, check-out, reservations, and guest inquiries
• Ensure guest satisfaction by addressing and resolving any issues or concerns promptly and professionally
• Supervise and train front desk staff to provide excellent customer service and maintain a high standard of cleanliness and organization
• Coordinate with other departments to ensure smooth communication and efficient operations
• Implement and enforce hotel policies and procedures to maintain a safe and secure environment for guests

GED in N/A – Cocke County Hgh School (2002)

N/A in Business management – Independence University