Rebekah Williams

Business Operations Specialists with 11+ years of hospitality operations experience improving nightly revenue accuracy and guest satisfaction. Strengthens financial controls through regular audits, cash and POS reconciliations, and clear handoffs to morning management. Aims to apply regulatory and analytical skills to optimize reporting and operational reliability.

Hotel Night Auditor at Hilton Grand Vacations (2025-01 – Present)

• Balanced nightly ledger entries and reconciled cash drawer using PMS and Excel, closing shifts with zero discrepancies.
• Audited guest folios and corrected billing errors in the property management system before morning audit handoff.
• Processed late check-ins and room assignments while communicating arrivals to morning front desk and housekeeping teams.
• Generated and distributed overnight revenue and occupancy reports to sales and operations for daily forecasting.
• Completed nightly safety inspections of public areas and reported maintenance issues to facilities for prompt repair.
• Monitored security camera feeds and logged incidents, coordinating with security to maintain guest and staff safety.
• Handled guest complaints and issued account adjustments through PMS, restoring guest satisfaction before checkout.

Front Desk Supervisor at Camp Margaritaville (2021-01 – 2024-10)

• Supervised daily check-in operations for guests, reducing average lobby wait by visible minutes.
• Reconciled daily sales and cash reports against POS records, identifying and correcting transaction discrepancies.
• Handled escalated guest billing disputes, negotiating fair adjustments that preserved guest retention.
• Developed front-desk emergency checklist aligned with property policies that shortened staff response time.
• Compiled nightly cash variance reports from POS and safe counts to isolate recurring transaction patterns.
• Processed guest group reservations in the property management system, allocating blocks and rate codes accurately.
• Managed lost-and-found inventory, documented claims, and returned high-value items to owners promptly.
• Trained new front-desk hires on PMS navigation and payment workflows using hands-on drills.
• Audited room-access logs and coordinated with security to close recurring keycard anomalies.

Guest Service Representative at Greystone Lodge on the River (2015-01 – 2018-12)

• Greeted and checked in guests at front desk using PMS during peak occupancy periods
• Resolved billing discrepancies in PMS and credit card terminals to correct guest invoices
• Coordinated room assignments with housekeeping via radio to shorten guest wait for ready rooms
• Addressed guest complaints about noise and amenities, arranging room changes or compensation per policy
• Booked room upgrades and add-ons through direct conversations, increasing ancillary revenue from walk-ins
• Prepared nightly revenue and occupancy notes for morning managers using reservation reports and spreadsheets
• Managed lost-and-found inventory, tracked items in database, and returned belongings to guests upon request
• Compiled nightly occupancy and revenue notes from reservation reports for morning management.

Associates in Accounting – Rasmussen University (2026-04)

General Education Diploma – Whites Adult Education (2016-07 – 2016-09)