OPERATIONS MANAGER at ROKON ALWALWWMAH CO.L.T.D (2021-06 – Present)
- Managing 13 restaurants, and events and catering company
- Act as a supervisor over employees' performance
- Prepare contracts and deals with other companies
- Responsible for achieving the company's set goals and plan (sales - costs - guest satisfaction - quality of products)
- Responsible for implementing the company's internal and external regulations, systems and policies
- Responsible for managing all restaurant employees and raising their productivity level
- Work, and develop relationships, with external suppliers to ensure the very best reputation within the industry, and receives the service required to ensure that the operational Food and Beverage team can deliver the highest quality product, and the highest financial return
- Ensure strict compliance with all relevant Hygiene and Safety legislation and requirements
- Monitor food and operating costs and control these by reducing waste
OPERATIONS MANAGER at HFS Group (2017-02 – 2020-12)
- Work, and develop relationships, with external suppliers to ensure the very best reputation within the industry, and receives the service required to ensure that the operational Food and Beverage team can deliver the highest quality product, and the highest financial return
- Ensure strict compliance with all relevant Hygiene and Safety legislation and requirements
- Monitor food and operating costs and control these by reducing waste
F&B MANAGER at UNIQUE VISION GROUP (2013-01 – 2017-01)
- Champion a training culture within the Food and Beverage team to ensure succession planning, and a culture that exceeds the very best the industry has to offer
- Responsible of latest trends in food nutrition for our target audience and contribute to the ongoing nutritional developments
- Responsible for ensuring spend per head is increased year on year, without jeopardizing guest satisfaction and quality
- Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
- Identify customers needs and respond proactively to all of their concerns
- Lead F&B team by attracting, recruiting, training and appraising talented personnel
- Establish targets, KPI's, schedules, policies and procedures
OPERATIONS MANAGER at FREIHA HOSPITALITY SERVICES COMPANY (2010-01 – 2013-01)
- Managing the Marrakesh restaurant (Moroccan restaurant)
- Participating in the organization of events subcontracted by the Company (operational involvement)
- Contributing in creating and initiating project
- Preparing boards and menus and fixing the prices of various services
- Managing, training and supervising the team on a daily basis
- Ensuring the smooth running of different events and activities
- Promoting and maintaining the company's brand image
EVENTS MANAGER at SOLEIL EVENTS MANAGEMENT (2009-01 – 2010-01)
- Contributing in creating and initiating project
- Preparing boards and menus and fixing the prices of various services
- Managing, training and supervising the team on a daily basis
- Ensuring the smooth running of different events and activities
- Promoting and maintaining the company's brand image
OPERATIONS MANAGER at QATAR STAR SERVICES (2008-01 – 2009-01)
GENERAL MANAGER at GROUPE LE GOURMET RESTAURANTS (2007-01 – 2009-01)
- Improving the institutional catering business (11.000 persons per day)
- Maintaining the highest hygienic standards, products and meals quality
- Monitoring the execution of food hygiene procedures
- Ensuring a good quality service even under time constraints
ASST. MANAGER at EMIRATES LEISURE RETAIL COMPANY (2004-01 – 2007-01)
