Redbolt7

Dependable and empathetic professional with a strong background in remote support, data documentation, and real-time operations. Adept at managing high-stress situations with calm discretion, utilizing active listening, and following strict protocols. Proven ability to navigate complex software systems concurrently while documenting critical details under pressure.

Deeply committed to mental health advocacy, leveraging professional communication and lived insight to support individuals navigating recovery and crisis systems.

IT Support / Data & Operations Assistant at Boston Public Schools (2015-06)

• Handled incoming requests in a fast-paced environment, using active listening to de-escalate user frustration and guide individuals through clear resolution steps.
• Managed concurrent system updates and verified data accuracy across multiple platform databases under tight constraints.
• Processed sensitive information and maintained accurate documentation while adhering strictly to organizational compliance standards.

Data Annotator (Remote) at RWS Group (2026-01 – 2026-03)

• Evaluated, categorized, and labeled complex text inputs according to rigid project-specific guidelines and quality standards.
• Maintained 100% data integrity, typing detailed and structured documentation under strict accuracy and productivity benchmarks.

Bookkeeper / Operations Support (Remote) at Independent / Contract Work (2020-01 – Present)

• Managed highly confidential financial records and sensitive operational data with absolute professionalism and discretion.
• Handled competing priorities independently, tracking performance and maintaining meticulously organized records.

Digital Content & Media Support at Independent Projects (2020-10 – Present)

• Structured and managed complex digital content schedules, tracking performance analytics to optimize engagement strategies.
• Authored tailored platform copy and clear, empathetic messaging to align with diverse target audience personas.

Administrative & Operations Support at City of Boston (2016-02 – 2016-12)

• Inputted and managed highly confidential municipal records, operating securely within structured public compliance processes.

Bachelor of Science in Computer Engineering Technology