Daycare director assistant - CYGA Academy - Sugar Land, TX
(2025-07 - 2026-05)
- Organized daily activities such as playtime, outdoor exploration, arts and crafts, story time, music and movement.
- Participated in parent meetings designed to discuss curriculum objectives or address any concerns they may have had about their child's progress.
- Provided guidance on age-appropriate behavior management techniques to teaching staff.
- Coordinated field trips both on-site and off-site for educational purposes.
- Developed and maintained relationships with parents and other staff members to ensure a safe, nurturing environment for all children.
- Established procedures for responding to emergencies or other unexpected situations.
- Ensured compliance with all applicable laws related to child care operations.
- Facilitated communication between teachers and families regarding individual student progress.
- Provided feedback on classroom observations using established evaluation criteria.
- Recruited, hired, trained and supervised daycare employees in accordance with state regulations.
Dental Office Manager - Grace Dental - Sugar Land, TX
(2023-03 - 2024-09)
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
Office Coordinator Supervisor - Greenwich dental group - US
(2021-11 - 2022-12)
- Maintained and updated schedules, calendars, and agendas.
- Verified the availability of in house and external participants for planned meetings.
- Verified the patient's health insurance benefits.
- Explained insurance benefits to patients.
- Entered data using dental practice management software.
- Followed up on non-paid insurance claims.
- Managed late payments and overdue accounts.
- Processed insurance payments and refunds.
- Monitored weekly, monthly and quarterly reports to confirm payment from clients and insurance companies.
- Worked on office projects using Dentrix software.
- Produced high-quality communications for internal and external use.
Insurance and Treatment Coordinator - Traynor Periodontics And Implants - US
(2020-08 - 2021-11)
- Communicated with clients or employers about project, event or campaign expectations and goals.
- Collaborated with clients or employers, finance teams and other team members on budgeting and allocating funds.
- Delegated tasks to appropriate team members.
- Maintained and updated schedules, calendars, and agendas.
- Verified the availability of in-house and external participants for planned meetings.
- Confirmed appointments and arranging meeting venues.
- Sent out reminders of scheduled meetings.
- Worked on insurance eligibility.
- Followed office workflow procedures to ensure maximum efficiency.
- Researched billing issues, scheduled appointments and verified insurance coverage.
Office Administrator - New England Dental - US
(2011-08 - 2020-08)
- Assisted patients in completing all necessary forms and documents.
- Adhered to strict HIPAA guidelines at all times according to company policy.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Displayed expert use of Eagle soft computer scheduling program to manage patient appointments.
- Assisted Dentists and Specialists with general procedures.
