Reema Basheer

Experienced administrative and operations professional with over eight years of leadership experience in office administration, hotel operations, customer service, and team management. Skilled in office operations, scheduling, reporting, billing, staff supervision, and record management. Proven ability to oversee multi-department hotel operations, improve efficiency, deliver exceptional customer service, and support organizational goals.

Proficient in Microsoft Office Suite, HawkSoft, HRIS, and administrative systems.

Administrative Assistant - Aleaf Insurance Agency, Inc. - Frisco, TX

(2025-11)

• Generated and distributed insurance reports using HawkSoft.
• Assisted with policy documentation, billing inquiries, and client communications.
• Maintained accurate client records and supported agency workflow processes.
• Coordinated office operations and provided customer service support to clients and agents.

Substitute Teacher - Princeton Independent School District - Princeton, TX

(2025-09 - 2025-11)

• Manage elementary classrooms and ensure a positive, structured learning environment in the teacher's absence.
• Follow and implement lesson plans to maintain academic continuity.
• Support students' learning needs and classroom engagement across multiple grade levels.
• Communicate effectively with staff and administrators to uphold school procedures and student safety.

Front Office Manager - Best Western Hotels and Resorts - Brooklyn, NY

(2018-01 - 2024-12)

• Opened and closed Front Desk and Housekeeping shifts, ensuring completion of shift checklists and smooth daily operations.
• Reviewed operational reports (occupancy, payroll, revenue) to guide staffing, scheduling, and decision-making.
• Oversaw multiple departments including Recreation, Laundry, Housekeeping, Bell Staff, and Guest Services.
• Monitored departmental equipment and ensured compliance with safety and loss prevention policies.
• Managed uniforms, supplies, and inventory to support operational readiness.
• Applied night audit procedures, reviewed reports, and resolved discrepancies.
• Communicated performance expectations, coached staff, and tracked time/attendance.
• Scheduled employees to business demands while optimizing payroll and labor costs.
• Supervised same-day selling procedures, verified room rates, and maximized occupancy to drive revenue.
• Utilized budgets and payroll progress reports to achieve controllable expense goals.
• Assisted in investigations of employee and guest incidents, ensuring compliance with policy.
• Managed guest satisfaction programs, including feedback tracking and repeat guest recognition.
• Engaged with guests directly to resolve issues and promote a positive experience.
• Collaborated with leadership to drive efficiency, accountability, and continuous improvement.

Front Desk Reservation Agent - Best Western Hotels and Resorts - Brooklyn, NY

(2016-07 - 2018-01)

• Handled guest check-ins, reservations, room assignments, and key distribution to ensure a smooth arrival process.
• Coordinated with housekeeping and maintenance to maintain cleanliness and readiness of rooms.
• Provided information on amenities, promotions, and services to enhance guest satisfaction.
• Processed payments and reconciled billing with accuracy at checkout.
• Ensured adherence to hotel standards and policies for high-quality service delivery.
• Negotiated rates and managed invoicing for corporate and group bookings.

Bachelor of Arts - Psychology - SUNY College at Old Westbury

Master of Business Administration - MBA - New York Institute of Technology