Reena Cholagh

Executes the proactive marketing activities for the attraction, retention and expansion of customers. Completes assigned Daily Planning activities. Provides effective New Customer Onboarding and Customer Engagement by, in part, routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer questions, e.g., how-to use products and services and follows-up on a timely basis.

Retail Personal Banker - Comerica Bank - Warren, MI

(2017-10)

• Executes the proactive marketing activities for the attraction, retention and expansion of customers.
• Completes assigned Daily Planning activities.
• Provides effective New Customer Onboarding and Customer Engagement by, in part, routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer questions, e.g., how-to use products and services and follows-up on a timely basis.
• Participates in the acquisition of consumer and business clients through the effective use of targeted leads, self- sourcing new business, managing referral source relationships.
• Supports Portfolio Management efforts to retain, expand and increase the number of portfolio customers in the Banking Center.
• Impacts the revenue growth of the Banking Center.
• Other duties as assigned

Supervisor / Key Holder - T.J MAXX - Troy, MI

(2012-10 - 2016-11)

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs during customer interactions
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day

Business management - Macomb Community College (2021)

High School Diploma - Warren Mott High School (2012)