Reena Pande

A highly motivated and self-driven individual with experience in banking operations, sales and client relationship management. Excellent team player with good communications and listening skills. Extensive experience in helping drive operational efficiencies by strengthening customer and vendor relationships and delivering best in class client experience.

Highly motivated to transform company practices into fresh, cost-effective solutions leading to more efficient banking operations. Good understanding of financial securities, funds, banking operations, investment processes and various financial feeds. Proficient with Word, Excel, PowerPoint.

Strong organizational skills and the ability to manage multiple tasks simultaneously.

Operations Specialist 2 - Triangle Credit Union, Nashua NH - Nashua, NH

(2019-05)

• Automated Clearing House (ACH)- Perform daily exception processing, stop payments and written statements of unauthorize debits (WSUD), Death notifications. Create and release ACH Originations batches of routine transactions such as loan payments, dealer funding, tuition, and payroll.
• Direct Loan Payment Authorization (DLPA) – Setting up Direct Loan Payments authorization for member's loan payments.
• Share Drafts- Daily processing of share drafts exceptions. Review checks over 10K for proper signature. Process of Forgery claims and check adjustments. Perform monthly reconciliation to the general ledger.
• Remote Deposit Capture (RDC) – weekly review of RDC membership no longer in good standing, respond to branch request to add or remove RDC from a membership.
• Currency Transaction Report (CTR)- Daily report creation of cash deposits made by members.
• Compliance – Maintain records for levies, forgeries and ACH Reclamations. Execute activities related to fraud mitigation. Ensure adherence to NACHA and other regulatory requirements.

Clearing Authorizer - HDFC Bank Ltd., India - India

(2010-01 - 2014-02)

• Authorization of all Outward Clearing entries within the cut-off timings without exception.
• Verification and authorization of all entries before presentation in outward clearing.
• Ensure inward returns and nil exceptions.
• To ensure that all rubber stamps are affixed for Paid, Posted/Signature verified/ UV verified instruments.
• To ensure there is no sharing of system password.
• To ensure that the process for password handover / takeover is followed.
• Maintain relevant registers and documents.
• Store all security documents, instruments, etc. in FRFC under dual custody.
• Generate all the relevant reports for all the functions.
• Record errors and inform seniors.

Cash Teller - HDFC Bank Ltd., India - India

(2006-11 - 2010-07)

• Handling all cash receipts and payments
• Processing of outward clearing
• Processing of RTGS/NEFT payments
• Processing of outward/inward (foreign) remittance
• Processing of salary of various corporate
• Vendors bills management and payments
• Making of demand drafts/pay orders
• Lobby management and cross selling of various banking and other financial products
• Resolving customer queries ongoing basis

CVM (Customer Value Management) - IDBI Bank, India - India

(2005-05 - 2006-10)

• To champion and follow the expected service norms and ensure that KYC norms are adhered to.
• Developing good relationship with the existing customers as well as adding new customers, by providing value added services other than normal banking services.
• Preparation and reporting of daily MIS on Third Party Products Sales (Mutual Funds and FD).
• Making calls to the existing customer for retention and deepening their accounts.
• Taking suggestion from the customer regarding the services.
• Cross-selling different Products services of the bank to the existing customers.

Customer Care Executive - Citi Financial, India - India

Duration: 6 Months

• Handling customer queries.
• Handling all walk-in customers.
• Handling old customer database.
• Handling tele-calling executives.

Master of Business Administration (M.B.A) - Finance and Human Resource - University Institute of Education & Business Management, Jabalpur

Bachelor's Degree in Commerce - Accounting - Mata Gujri College of Commerce & Economics, Jabalpur University