Program Operations Specialist – OEM Partner Programs at Advanced Micro Devices (AMD) (2025-07 – 2026-03)
Support AMD's OEM partner programs focused on the Dell alliance within a complex enterprise environment.
- Coordinate cross-functional initiatives across product, sales, and marketing teams supporting enterprise partner programs.
- Maintain governance processes for reviewing OEM marketing plans to ensure alignment with strategic priorities and compliance requirements.
- Track program budgets and funding utilization to improve financial visibility and support decision-making.
- Facilitate collaboration across distributed stakeholders within a matrixed enterprise IT environment.
Program Lead – Client Operations & AI Platform Implementation at RingIQ.ai (2023-06 – 2025-04)
Led implementation and operations of an AI-driven SaaS platform supporting healthcare clients.
- Managed onboarding and delivery programs for 14+ healthcare organizations coordinating across product, engineering, and customer success teams.
- Increased appointment bookings by 30% and improved program ROI by 25% through analytics-driven program optimization.
- Translated business requirements into prioritized backlogs and delivery roadmaps for product teams.
- Developed standardized reporting frameworks and operational playbooks improving program scalability and adoption.
- Delivered performance reporting and decision-support insights to client leadership teams.
Operations Program Manager – Digital Operations at EyeCarePro (2022-07 – 2023-05)
Managed operational performance programs for a network of 50+ healthcare locations.
- Delivered monthly KPI analysis and operational reviews for executive leadership.
- Identified operational gaps using analytics and AI-driven reporting tools.
- Provided recommendations improving patient acquisition strategies and operational performance.
- Produced weekly reporting and operational briefings supporting leadership decision-making.
Operations Team Lead – Client Program Delivery at TaskUs (2017-11 – 2018-05)
Led a digital operations team responsible for delivering enterprise client programs.
- Managed team operations supporting performance targets, service level agreements, and client satisfaction metrics.
- Implemented operational reporting and escalation processes improving program delivery consistency.
- Coached and developed team members through structured performance management.
Officer | Major at UNITED STATES MARINE CORPS (1996-01 – 2022-12)
Delivered leadership across communications, operational planning, and enterprise IT environments supporting Marine Corps mission operations.
Program Manager – Training & Operational Readiness at 4th Marine Logistics Group
- Managed an $8.4M operational readiness program supporting logistics, training, and compliance across multiple Marine Corps Reserve units.
- Coordinated operational planning, readiness tracking, and training schedules supporting mission readiness.
- Led cross-functional coordination between logistics, communications, and command staff.
- Delivered operational reporting and decision-support briefings to senior leadership.
Program Manager – Enterprise Communications & Cybersecurity at UNITED STATES MARINE CORPS
- Directed a 22-person communications and cybersecurity program office supporting enterprise network operations.
- Managed secure communications infrastructure and PKI cybersecurity initiatives across Marine Corps networks.
- Coordinated communications planning supporting mission operations across multiple commands.
Operations Program Manager – Component Command Operations at Marine Forces Central Command
- Managed operational reporting processes supporting mission operations across the CENTCOM Area of Responsibility.
- Synthesized operational and intelligence data to produce daily situational awareness briefings.
- Delivered decision-support reporting to senior command leadership.
Project Manager – All Staff Tech at Lockheed Martin / USACE Contract
- Managed nationwide IT hardware deployment programs supporting the U.S. Army Corps of Engineers.
- Coordinated logistics, scheduling, and contractor teams delivering enterprise hardware refresh initiatives.
Project Manager at Prism Pointe Technologies
- Led enterprise IT deployments for commercial and government clients across multiple locations.
- Managed vendors, field resources, and project schedules to ensure successful system implementations.
