Opportunity in administrative or customer support
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Experienced professional interested in pursuing opportunities in administrative or customer support. Prior experience includes administrative duties related to investigations. Investigations required professional customer service during telephonic and face-to-face conversations, team collaboration involving other agency departments and external customers, the ability to write, proofread, edit and forward professional documents to internal and external customers.
I am also familiar with Microsoft Word, Excel and PowerPoint.
Internal Investigator, APIS (previously Shelby Residential and Vocational Services), Memphis, TN. August 2017-January 2025. Developed network of contacts across various agencies, including TN Department of Disabilities and Aging (DDA), Adult Protective Services (APS), police personnel and Tennessee Bureau of Investigations (TBI).
Investigated allegations of abuse, neglect, exploitation, serious injury of unknown cause, suspicious injuries and unexpected deaths. Conducted investigation interviews. Extensive experience in report writing, editing and proofreading.
Conducted meetings. Ensured agency was adhering to DDA Reportable Event Management policy. Completed internal audits.
DDA Investigator, State of Tennessee, Arlington, TN. April 2016-August 2017. Developed network of contacts across various sectors, including DDA contracted agencies and other State of TN DDA departments. Investigated allegations of abuse, neglect, exploitation, serious injury of unknown cause, suspicious injuries and unexpected deaths. Extensive experience in report writing, editing and proofreading.
Incident Management Coordinator, Shelby Residential and Vocational Services, Memphis, TN. August 1998-April 2016. Conducted reportable staff misconduct investigations per Protection from Harm policy. Functioned as liaison between Shelby Residential Vocational Services and State of TN Department of Intellectual Disabilities concerning investigations and reportable incidents.
Trained staff on Protection from Harm policy. Conducted weekly incident review committee meetings to review and follow-up on incidents. Conducted quarterly incident review committee meetings with management to report trend analysis and other incident management/investigation concerns.
Master of Science (M.S.)-Gerontology, University of Memphis, Memphis, TN
Bachelor of Science (B.S.)-Home and Consumer Economics, Freed-Hardeman University, Henderson, TN
