Revenue Recovery Specialist 1 at Knowtion Health (2024-08 – Present)
- Outbound calls to patients to follow up on coverage
- Emailing insurance companies
- Heavy typing and data entry
- Sitting for long periods of time
- Assist teammates when needed
- Access provider portals to check claim status and denial reasons
- Claim denial follow up and submitting appeals
- Checking appeal status and submitting appeal letters to insurance companies
- Use of One Health Care ID to access claims
- Use of provider portals to access claim and patient information
- Using Artiva HCX, Enforcer 360 and Epic
- Being a team player
- Working 100% remote
- Using Microsoft Excel, Outlook mail, One Note, Microsoft Teams, and Microsoft Word
- Adjusting payments in OAS Gold
- Working MVA and Commercial accounts
- Outbound calls to health and auto insurance companies to follow up and check claim and bill status
Revenue Cycle Specialist 1 at Excelsia Injury Care (2023-08 – Present)
- Working in billing department doing follow up calls for case status to attorneys and insurance companies for past due unpaid medical bills
- Answering incoming calls and making outgoing calls to attorneys, medical facilities, patients and insurance companies
- Heavy data entry and typing
- Using Micro MD, attorney portal and Doc Star to access patient files, medical records and bills
- Using Artiva to follow up with high dollar accounts that have not been paid
- Sending and receiving emails on Microsoft Outlook and using Microsoft Excel
- Emailing, scanning, faxing and mailing medical records, bills and Health Insurance Claim Forms to attorneys, patients and insurance companies
- Sitting for long periods of time for an 8-hour shift or longer
- Troubleshooting any issues that may occur
- Working independently
Customer Service Representative at Prometric (2020-01 – 2023-01)
- Answering phones for candidates in the Nurse Aide Department
- Scheduling, rescheduling, editing and cancelling candidates for CNA exams
- Working with candidates and schools to troubleshoot any problems during the process that may occur
- Processing applications for several different states in the US for CNA certifications
- Heavy data entry and typing
- Sitting for long periods of time for an 8-hour shift or longer
- Following security protocols for privacy of candidates and others
- Working independently
Delivery Driver at Door Dash (2019-04 – 2020-01)
- Delivering food to customers promptly
- Troubleshooting any issues that may occur
- Driving for long periods of time in any type of weather in the Baltimore County area
- Working independently
Orthodontic Lab Technician at Adventure Dental Vision and Orthodontics (2018-05 – 2019-12)
- Cleaning and sterilization of dental orthodontic instruments
- Scanning patient's records to computer system
- Pouring teeth models to create retainers
- Assisting with Orthodontics bay cleanup
- Answering incoming phone calls
- Working independently
Material Handler at Go 2 Staffing (2017-01 – 2018-04)
- Collecting returns and unused supplies from the Operating Rooms and Ambulatory Surgical Centers within the hospital
- Assisting with building case carts from beginning to end for surgical procedures
- Sorting different delivery shipments on receiving dock as they arrived and put supplies where they belong
- Working independently
