Rural Mail Carrier at United States Postal Service (USPS) (2024-03 – Present)
- Maintain strict confidentiality of mail contents, complying with all federal and USPS regulations.
- Organize and coordinate the accurate bundling of non automated mail to ensure internal policies are met.
- Handle inquiries and special delivery requests from residents with professionalism and discretion.
- Ensure accurate processing of address changes and mail redirection in a timely manner.
- Develop and execute efficient route planning and communication skills under time-sensitive conditions.
- Deliver sensitive documents and packages with a focus on accuracy, timeliness, and customer satisfaction.
- Trains new employees on proper mail casing and delivery techniques.
Security Officer at Admiral Security Services, Inc. (2019-08 – 2024-02)
- Monitored access to secured facilities, performed visitor check-ins, and maintained accurate entry logs.
- Responded to medical emergencies, safety incidents, and alarms while following hospital-grade protocols
- Delivered consistent customer service to staff and guests in high-traffic environments.
- Collaborated with site supervisors to report safety risks and enforce facility rules.
Assistant Manager at Planet Fitness (2021-07 – 2022-09)
- Supervised front desk team, ensuring a welcoming and orderly environment for over 300+ daily visitors.
- Managed scheduling, member inquiries, and conflict resolution with an emphasis on discretion and empathy.
- Trained staff on front desk procedures, customer service techniques, and emergency protocols.
- Maintained detailed records and managed transactions while ensuring data accuracy and privacy.
Sales Representative at Len Stoler Ford (2018-05 – 2019-07)
- Scheduled appointments, maintained client records, and supported administrative workflows.
- Communicated services and procedures clearly, maintaining professionalism during high-pressure negotiations.
- Sold a range of new and used vehicles regularly exceeding monthly sales quotes by 20% - 30%.
- Processed confidential financial documents with accuracy and care.
Laborer at Advantech Inc. (2018-01 – 2018-03)
- Supported facility operations including inventory tracking, order handling, and documentation.
- Maintained clean, organized workspaces and assisted with light maintenance duties.
CMT / Residential Counselor at Empowerment Options Inc. (2014-06 – 2017-08)
- Scheduled and transported residents to medical appointments and therapy sessions.
- Maintained accurate client medication and progress logs in accordance with HIPAA regulations.
- Provided compassionate care and supervision in a group home environment.
- Collaborated with healthcare providers to ensure clients received appropriate and timely services.
