Reginald Gbor

AI-native engineer who ships and secures real production systems. Found and closed cross-user data leaks in a live platform's Row-Level Security policies, caught a payout-ordering bug before it could move real money, and required a 94.4% evaluation-agreement score before an AI moderation agent could take autonomous action. Architected a HIPAA-track clinical AI pipeline on AWS (CDK, Multi-AZ Postgres, Cognito MFA), ran a formal internal security risk assessment against it, and closed a session-security gap that left signed-in devices with a month of standing access.

Directs Claude

Code, Anthropic's agentic coding tool, to execute implementation while owning every product, architecture, security, and compliance decision. Brings that same root-cause diagnostic discipline from 4+ years of enterprise IT support at Rolex.

Tier 2 IT Support Technician - Rolex - Lititz, PA

(2022-11)

• Diagnose and resolve hardware, operating system, and network conflicts across remote and hybrid corporate environments as a Tier 2 escalation point, triaging and resolving requests through ServiceNow.
• Manage full user account lifecycles and software entitlement provisioning across Microsoft 365 and Active Directory, including onboarding/offboarding and endpoint imaging for new hires.
• Author and maintain internal knowledge base documentation, giving Tier 1 and end users a clear reference path for recurring issues.
• Own endpoint security and patch management, deploying OS and software updates and tracking compliance gaps to resolution.
• Train and mentor incoming IT staff on ticketing workflows, escalation procedures, and troubleshooting methodology.
• Take on IT projects outside the standard ticket queue, including process and infrastructure improvements.

IT Technician Intern - Cetera Investment Services LLC - Remote/Hybrid

(2021-10 - 2022-05)

• Provided remote and hybrid technical support within a financial-services environment, supporting enterprise IT operations in a compliance-conscious setting.

Videographer - Millersville University of Pennsylvania - Millersville, PA

(2021-08 - 2022-02)

• Filmed and produced technical media assets end-to-end, operating professional recording equipment and executing post-production workflows in Adobe Premiere Pro and After Effects.

IT Technician - Independent Mission School - Greater Philadelphia, PA

(2018-01 - 2018-11)

• Performed hardware repairs and maintained hardware and software inventory tracking systems.
• Maintained basic LAN infrastructure, mapping device drops and routing complex issues to upstream network engineers.

Bachelor - Information Technology - Millersville University of Pennsylvania (2018-09 - 2022-02)

Certificate - Computer Service Technician Program - Mercy Career & Technical High School (2014 - 2018)