Property Manager at The Grove at Hickman (2024-03 – 2025-04)
Managed all operations of a 240-unit market-rate apartment community undergoing significant improvements after more than 45 years of deferred maintenance.
- Directed day-to-day operations of a 240-unit multifamily community.
- Developed and executed marketing strategies to increase occupancy and leasing activity.
- Managed apartment turns, make-ready schedules, lease preparation, lease renewals, and resident relations.
- Negotiated vendor contracts and managed competitive bidding processes.
- Oversaw vendor performance and project completion.
- Managed rent collections and represented ownership during eviction proceedings.
- Prepared annual operating budgets and capital expenditure plans.
- Presented ROI analyses for capital improvement projects to ownership and investors.
- Maintained compliance with company policies and industry standards while improving operational efficiencies.
- Diminished crime by 90% per Sgt Erin Costanzo Dsm Police
- Hosted first ever: Easter Egg Hut, May day Bounce House Jamboree, Trunk and Treat with 70 residents participating in treat car decorations, 14 Farmers Market vendors, Hay Rack ride hosting over 511 persons
- KCCI TV8 news cast feature December 2024 Duo gift giving with over 1000 gifts
Regional Property Manager at The 421 Properties, LLC (2002-10 – 2024-02)
Directed operations for a portfolio of 11 multifamily, single-family, and commercial properties across four states.
- Oversaw financial and operational performance for an extensive regional property portfolio.
- Recruited, hired, trained, mentored, and evaluated onsite management teams.
- Developed staff to build strong resident-focused communities while maximizing occupancy and profitability.
- Coordinated and led regional management meetings.
- Conducted quarterly site inspections and prepared executive property condition reports for investors.
- Prepared annual operating budgets and monthly Executive Summary reports for investor conference calls.
- Managed accounts payable and accounts receivable processes.
- Approved vendor invoices, employee expense reports, and project payouts.
- Recommended capital expenditures and replacement schedules based on inspections and maintenance history.
- Successfully onboarded new communities and trained staff using: RealPage, Yardi, AppFolio, Hemlane
- Established and maintained approved vendor programs including Certificates of Insurance (COIs) and 1099 documentation.
- Developed project scopes for capital improvements and general contracting work.
- Monitored projects through completion to ensure quality, budget compliance, and timely closeout.
- Delivered exceptional resident service and timely work order completion.
- Extensive knowledge of: Fair Housing, HUD, Section 8, LIHTC (Low-Income Housing Tax Credit)
- Successfully completed 21 Grace Hill continuing education courses.
- Personally participated in annual neighborhood inspections, earning the "Tajmahood to Tajmahall" beautification recognition from Polk County inspectors.
- Consistently improved operational performance through strategic planning and strong leadership.
Vice President Residential Lending at Hawkeye Mortgage (1993-05 – 2002-08)
Responsible for leading strategic growth operations in Prime and Sub-Prime Markets in the sales, operations, profitability of a mortgage brokerage while ensuring regulatory compliance in RESPA and providing exceptional customer service.
- Leadership of 25 LO's 3 Processors while driving loan production, managing financial performance, developing high-performing teams and maintaining strong relationships with Real Estate Agents, Brokers, Borrowers, Builders and a wealth of Financial institutions and community partners
- Co-Leader Polder and Associates/ReMax for New Home Buyer Seminars
President at Veracity Financial Group, LLC / Webster City Credit Bureau / LAS, League Adjustment Services / HRS, Check Securities Service / Marshalltown Credit Bureau / BRS, Business Revenue Systems, Iowa (1988-09 – 1993-01)
President and owner of 6 Accounts receivable/collection agencies employing 317 employees in three states operating in an electronic setting on Tiger Systems of San Francisco California in accordance with; FDCPA, FCRA, Graham Leech Briley Acts as governed by the FTC Federal Trade Commission and local Attorney General Offices.
- Financial oversight of multi-faceted collection firms engaged in Medical, Hospital, Credit Card, bank loans, Municipalities, Tele-Communication and Credit Union debt collections.
- Officer engaged in the Merger and Acquisition of 3 smaller collection firms or local credit bureaus.
