Rejoice Chinecherem Ani

EXECUTIVE & ADMINISTRATIVE ASSISTANT (REMOTE CONTRACT) at Private Client (2026-03 – 2026-06)

Managed 15–20 executive emails each day, prioritized urgent requests, drafted responses when needed, and kept communication flowing with tenants, contractors, suppliers, and external contacts.
Handled 10–15 calls each week, screened incoming calls, recorded important details, and followed up with the right people when needed.
Scheduled 8–12 meetings each week, managed calendar changes, and made sure everyone had the information they needed before each meeting.
Worked with 5–15 tenants, contractors, suppliers, and business partners each week, answering questions, sharing updates, and following up until issues were resolved.
Followed up on 10–20 maintenance requests each week, keeping track of progress and checking in with contractors until the work was completed.
Kept 100+ digital files and business records organized, making it easy to find important documents whenever they were needed.
Helped process 5–10 invoices each week, checked supporting documents, and kept records accurate and up to date.
Assisted with 1–3 travel or logistics arrangements each month, confirming schedules and preparing the documents needed for each trip.
Managed a daily calendar with 5–8 scheduled activities, including meetings, calls, and follow-ups, while keeping the executive's schedule organized.
Prepared 2–4 weekly progress updates by bringing together information from ongoing tasks, conversations, and property-related activities.

CUSTOMER SERVICE & ADMINISTRATIVE SUPPORT at Studio24 (2025-01 – 2026-12)

Handled an average of 20–50 customer interactions daily across phone, walk-ins, WhatsApp, and email by answering inquiries, resolving concerns, and delivering prompt, professional support.
Scheduled 10–25 customer appointments weekly by coordinating bookings, confirming availability, sending reminders, and ensuring an organized service schedule.
Maintained and updated 100–200 customer records weekly by entering accurate information, correcting data discrepancies, and keeping the customer database current and well-organized.
Resolved 15–30 customer service requests each day by working with internal teams to provide timely and accurate support.
Prepared documents, organized digital and physical files, updated records, and handled daily administrative tasks that kept the office running smoothly.
Worked closely with customers and team members, followed up on pending requests, and helped keep services running on schedule.

FOLLOW-UP COORDINATOR (VOLUNTEER) at RCCG Powerlink Chapel (2022-01 – 2024-12)

Welcomed 15–30 first-time visitors each week, introduced them to the church, answered their questions, and helped them settle into the church community during their first visit.
Registered 50–100 new member records each month by collecting accurate personal information and keeping the church database organized and up to date.
Sent follow-up messages and weekly updates to 1,000+ church members through WhatsApp broadcast lists and other digital communication channels.
Scheduled 5–10 appointments each week between first-time visitors and church leadership by confirming availability and following up to avoid missed meetings.
Kept in touch with 20–40 members each week, answering questions, checking on their progress, and making sure no one was overlooked after their first visit.
Helped coordinate 2–4 weekly services and church activities by supporting communication, organizing follow-up lists, and assisting with day-to-day administrative tasks.

RECEPTIONIST at 234Lofts Resort (2023-01 – 2025-12)

Assisted 30–80 guests each day with check-ins, front desk inquiries, and general support while responding to questions and requests in a timely manner.
Processed 15–30 room reservations each day by confirming guest details, updating booking records, and ensuring reservation information remained accurate.
Handled 10–20 guest requests daily by working closely with housekeeping, maintenance, and other departments to resolve issues and meet guest needs.
Maintained daily front desk records by updating guest logs, reservation details, payment information, and other administrative documents with accuracy and attention to detail.
Worked with different departments throughout the day to coordinate guest arrivals, room readiness, and service requests, helping guests receive the support they needed during their stay.

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