Rena Lynn

Detail-oriented Dispatcher at Western Dairy Transport with hands-on experience coordinating logistics for time-sensitive milk hauling operations across regional routes. Skilled in managing high-volume schedules, optimizing driver assignments, and ensuring regulatory compliance in a fast-paced environment. Currently expanding analytical capabilities through a Data Analytics program with Merit America and Coursera, with a focus on Excel, SQL, and data visualization. Eager to leverage operational insight and emerging data skills to drive efficiency and data-informed decision-making in logistics or analytics roles.

Dispatcher at Western Dairy Transport (2021-10 – Present)

Coordinated logistics for time-sensitive milk hauling operations across regional routes, managing high-volume schedules and ensuring regulatory compliance.

• Coordinated over 60 daily milk hauling routes across multiple states by assigning drivers, adjusting schedules in real time, and maintaining DOT compliance, resulting in on-time delivery rate and improved customer satisfaction
• Streamlined dispatch operations by implementing more efficient load tracking and communication protocols, reducing driver wait times and increasing route coverage
• Communicated proactively with drivers, customers, and internal teams to resolve scheduling conflicts and equipment issues, ensuring uninterrupted service and maintaining strong client relationships
• Monitored fleet performance and driver logs using dispatch software and spreadsheets, identifying trends and contributing to improved fuel efficiency and reduced overtime costs
• Trained new dispatchers and supported team collaboration with clear documentation and hands-on guidance, fostering a more confident and capable operations team
• Applied emerging data analytics skills from Merit America to analyze route efficiency and delivery patterns, laying the groundwork for future dashboard development and data-driven decision-making

CNA at Retirement Ranch (2019-10 – 2020-02)

Provided compassionate daily care to residents, monitored vital signs, and collaborated with medical staff to implement individualized care plans.

• Provided compassionate daily care to 10+ residents by assisting with hygiene, mobility, and meals, fostering a safe and dignified living environment that improved overall resident satisfaction scores
• Monitored patient vital signs and documented health changes with precision and urgency, enabling early intervention and reducing emergency incidents
• Collaborated with nurses and medical staff to implement individualized care plans, ensuring continuity of care and enhancing recovery outcomes for post-operative patients
• Supported patients with dementia and mobility challenges using patience and adaptive techniques, resulting in improved engagement and reduced fall incidents
• Maintained detailed records and communicated effectively with families and staff, contributing to a well-coordinated care team and high compliance with state health regulations

Certificate in Google Data Analytics Professional Certificate – Merit America (2025-01 – 2026-01)