Human Resource
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With 20 years of expertise in HR and Operations, Am a results-focused leader who delivers talent acquisition, retention and motivation solutions that help companies harness the full power of one of their most valuable assets – their people. Am dedicated to creating robust corporate cultures that promote continuous business growth and cultivate customer loyalty by empowering and motivating employees to realize their full potential and bring their best to the job.
Having started on my carryeer path with ABC Alrlines shortly after the company was founded, I spent three years in customer service-centric roles, learning the importance of communication, collaboration and teamwork for the business while studying at the University of Arizona.
In 1992, after earning my B. Comm. with concentration in Human Resources, I put my experience and knowledge to practice by becoming one of the first HR Generalists at ABC Airlines. Over the next five year has helped shape the company’s core employee programs first as Advisor, People and then as Manager of People Relations.
In 2004 i progressed to the Director’s level, steering execution of HR strategies and championing the transformation of HR into a function that proactively contributes to the achievement of key business results. To this end, i overhauled the approach to recruitment, the association model, and cultivated partnerships between the company and employee organizations, maintaining union-free status through nine organizing drives.
Between 2007 and 2015, i served as VP of People Relations and Culture. Some of the highlights of his time in this role include improving employee engagement, HR’s response time and service quality, as well as successfully shepherding the company through a period of economic crisis.
For the next four years, I have stood at the helm of Inflight Services as Vice President with 3,300 staff and $190M budget under his oversight. His efforts in aligning HR Strategles with overarching business goals have resulted in considerable Increases in productivity, safety, compliance, quallty of guest experience, and employee engagement, as well as savings of nearly $40M, helping ABC Alrlines demonstrate the best performance results in 12 years before securing a contract with MSC Majesty Cruise Line in 2019.
As a bachelor's in human resources (HR) I have provided learners with advanced management and "people" skills. However, what I considers the greatest accomplishment of my career to date is the contribution I made to building a corporate culture that is widely considered to be outstanding and has secured ABC Airlines a spot in Canada’s Most Admired Corporate Hall of Fame.