Customer Service Specialist
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With more than 25 years of experience in the service industry, I have built a strong background in claims management, customer service, problem-solving, and administrative support. Throughout my career, I have been committed to delivering exceptional service while ensuring accuracy, compliance, and positive outcomes for customers and business partners alike.
Senior Total Loss Specialist at MetLife Insurance (Present)
Manage vehicle total loss claims from valuation through settlement and closure. Work closely with customers, lienholders, and regulatory agencies to resolve claims efficiently while maintaining compliance with company policies and state requirements. Responsibilities require strong communication, attention to detail, negotiation skills, and the ability to manage multiple priorities in a fast-paced environment.
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