Patient Advocate / Dental School Consultant - Nellis Air Force Base - Las Vegas, NV
(2023-01)
- Analysed healthcare data across referrals, patient access, communication, and documentation to understand where issues exist and what needs to improve.
- Prepare and share reports using JOES, ICE, and TRISS data to support leadership with performance tracking and decision making.
- Provide guidance to clinical teams and leadership on policies, procedures, and performance expectations to support consistent service delivery.
- Help share performance improvement information across departments so teams stay informed and aligned with organizational priorities.
- Identify patterns in patient feedback and turn those insights into practical improvements that support both staff and patients.
- Work closely with different teams to improve coordination, communication, and overall service experience across departments.
- Support workload coordination across teams by helping prioritize tasks, balance workloads, and improve how work is distributed across departments.
Care Manager / Nurse Technician / Behavioral Services - White Plains Hospital - White Plains, NY
(2020-01 - 2022-12)
- Supported care teams by reviewing workflows, staffing, and resources to help improve efficiency and patient outcomes across departments.
- Looked at how care was delivered day to day and helped identify ways to improve coordination and reduce delays in service delivery.
- Supported risk management efforts to help maintain patient safety and meet compliance standards across healthcare operations.
- Maintained accurate patient records and ensured documentation met healthcare requirements, policies, and regulatory standards consistently.
- Worked with multidisciplinary teams to support coordinated care across departments and improve overall patient outcomes and experience.
- Provided input on workflow improvements by sharing observations and feedback from patient interactions and day-to-day operational challenges.
Care Management Support Coordinator (Remote) - Visiting Nurse Service of New York (VNSNY) - New York, NY
(2018-01 - 2020-12)
- Coordinated day-to-day support for healthcare programs while working remotely across multiple teams.
- Helped manage workload across a team of 20 by assigning tasks, balancing priorities and supporting team performance.
- Monitored project progress and budgets to keep work aligned with program goals and organizational expectations.
- Maintained tracking systems and documentation to support reporting, oversight, and performance across programs.
- Shared updates and performance data with leadership to support planning, evaluation, and informed decision making across teams.
- Supported communication between teams to ensure work was completed on time and aligned with program priorities and expectations.
Campus Director / Dental Instructor / Sociology Instructor - New Millennium Academy - Las Vegas, NV
(2014-01 - 2020-12)
- Managed daily program operations including staffing, scheduling, and overall performance across multiple academic programs and departments.
- Supervised faculty and staff and supported workload distribution to maintain efficiency and program delivery.
- Developed, applied, and interpreted performance standards to ensure programs consistently met institutional and regulatory requirements.
- Identified staff development needs and supported training to improve performance and overall program outcomes.
- Reviewed program performance and implemented changes to improve efficiency, consistency and overall effectiveness.
- Worked closely with leadership to ensure programs remained aligned with policies, regulations, and long-term organizational goals.
Dental Program Manager / Instructor - Milan Institute
(2012-01 - 2014-12)
- Managed the operational and academic delivery of dental training programs for vocational healthcare students.
- Developed curriculum and instructional materials aligned with industry standards and educational requirements.
- Oversaw program budgets, resources, and administrative processes to maintain efficient program operations.
- Implemented improvements to program management systems and training delivery supporting student learning.
- Ensured academic programs complied with regulatory standards and institutional policies across departments.
- Supported staff coordination and identified training needs to help improve performance across teams.
Dental Program Manager / Instructor - Institute of Professional Careers
(2010-01 - 2012-12)
- Managed dental education programs including curriculum planning, academic administration, and faculty coordination.
- Supervised program delivery and ensured alignment with healthcare industry training requirements and standards.
- Coordinated student support services, academic scheduling, and program logistics across several educational programs.
- Maintained communication with staff and students to support consistent program delivery and performance.
- Ensured program compliance with educational regulations and institutional standards across multiple training programs.
- Supported workload coordination and staff development to maintain consistent performance across instructional teams.
