Guest Services at Aquarium of the Pacific (2019-2026)
Guest Services representative at Aquarium of the Pacific
- Performed transactions for tickets, nectar sales, and memberships via Galaxy and NCR POS-systems
- Gathered information and input data of new members
- Handled confidential information and documents with discretion and maintained their proper organization
- Greeted guests at various locations of the Aquarium, including the front plaza and main doors
- Trained employees for the floor and cash-handling positions
- Trained employees in the routines of being a Costume Character, including handling and proper costume maintaining
- Coordinated school arrivals and lunches for schools visiting for field trips
- Assisted the special events coordinator with day and night events
Substitute Teacher at Swing Education (2019-01 – 2022-12)
Substitute Teacher across multiple subject areas
- Fulfilled short-term substitute assignments across all subject areas in classes with as many as 24 students
- People-management skills through time-management, discipline, and audience-engagement
- Adhered to school policies and procedures for students with disciplinary issues
- Communicated with teachers and administrators and built a positive rapport with students
Sales Lead at Forever 21 (2015-01 – 2019-12)
Sales Lead managing store operations and staff
- Maintained superior customer service by ensuring every customer interaction was professional and effective
- Supervised employees on the sales floor and cash wrap and assisted with customer complaints and concerns
- Trained new-hires in the basic procedures of the fitting room, sales floor, and cash wrap
- Recruited and screened qualified potential employees
- Practiced positive conflict resolution techniques
- Assisted store manager and assistant managers with scheduling and day-to-day tasks
- Performed opening and closing procedures, including ensuring store cleanliness and dropping deposits
- Contributed to the 15% increase of customers signing up for store credit card
- Occasionally assisted other stores in operation procedures
