Event Site Manager at Downtown - Properties (2022-01 – Present)
- Managed front-of-house operations on active film, television, and commercial sets
- Served as primary on-site point of contact between production, vendors, talent, and venue staff
- Coordinated guest flow, holding areas, basecamp access, and controlled set entry
- Supervised FOH staff including PAs, security, catering, and support teams
- Ensured smooth execution of filming schedules, call times, and scene transitions
- Maintained confidentiality, professionalism, and set etiquette at all times
- Resolved real-time issues involving crowd control, access, and logistics
- Enforced safety protocols, union guidelines, and production requirements
- Supported location setup, resets, and wrap procedures
General Manager at Le Petit Paris (2021-01 – 2025-01)
Led full-scale operations for a high-profile restaurant averaging $9.5M net annual sales (2021–2022).
- Managed and developed 60+ employees including hiring, training, scheduling, payroll, and performance management
- Handled HR responsibilities including onboarding, employee relations, disciplinary actions, terminations, and compliance
- Oversaw office management functions including administrative workflows, reporting, and coordination with ownership
- Conduct pre-shift meetings and provide real-time coaching during service
- Maintained daily floor presence to elevate service standards and guest satisfaction
- Controlled labor, inventory, and operating costs to maximize profitability
- Managed private events, buyouts, and VIP bookings from planning through execution
General Manager / Floating Manager at Culinary Lab (2018-01 – 2020-01)
Supported operations across Sopranos, Blackship, Sorra, Hinoki & the Bird, and 33 Taps Hollywood
- Filled in as General Manager or Floor Managers as needed
- Assisted with new store openings, restructures and staff transitions
- Trained and developed FOH staff while ensuring brand standards and service consistency
- Managed inventory, ordering, vendor coordination, and cost control
- Handled hiring, onboarding, terminations, payroll, and scheduling
- Provided hands-on floor leadership during peak service periods
- Handle guest concerns and resolve issues promptly and professionally
- Enforce health, safety, and sanitation standards
Floor Manager at Aniramen (2016-01 – 2018-01)
- Oversee daily front-of-house operations to ensure smooth service and guest satisfaction
- Maintain service standards, hospitality, and brand consistency
- Handle guest concerns and resolve issues promptly and professionally
- Coordinate with kitchen management to ensure accurate timing and food quality
- Monitor floor flow, table turns, reservations, and waitlists
- Enforce health, safety, and sanitation standards
- Manage cash handling, comps, voids, and end-of-shift reports
- Support sales goals through upselling, service execution, and team motivation
General Manager at Babo Tea House (2011-01 – 2016-01)
Promoted to General Manager at age 20, overseeing operations of two high-traffic locations.
- Managed hiring, training, scheduling, and team development across both stores
- Implemented operational improvements to boost efficiency and ensure consistent product quality
- Handle guest concerns and resolve issues promptly and professionally
- Built strong customer relationships and increased local brand loyalty
- Maintained P&L; oversight and introduced cost-saving initiatives that improved profitability
- Manage cash handling, comps, voids, and end-of-shift reports
