Senior Pega Developer - Bank of America (via Randstad)
(2022-09 - 2024-05)
- Enhanced existing process flow to include new functionality and added new process flow to existing system
- Led modernization and upgrade of enterprise service request applications from Pega 8.4 to 8.8, improving overall system performance and maintainability
- Improved UI/UX by transitioning from Theme Cosmos version 2.0 to 4.0
- Reduced technical debt by migrating legacy agents to Queue processors/Job Schedulers, improving system scalability and reliability
- Migrated Connect-File rules to Repository rule and utilized OOTB repository data pages for optimized data handling
- Optimized background job scheduling through effective load balancing, achieving a 10% improvement in response times and removing system bottlenecks
- Resolved critical production issues, ensuring high system stability and uptime
- Configured and customized an OOTB certificate expiry notification tool to proactively alert the admin team, reducing the risk of service disruptions
- Collaborated with in-house Pega team to troubleshoot and resolve UI upgrade issues, ensuring a seamless user experience
Pega Developer - Verizon (via AgreeYa Solutions & TechStar)
(2019-12 - 2021-09)
- Designed and delivered Pega solutions for a post-sales (customer request process) and pre-sales (TOSA and DEAL process) applications
- Integrated Pega with Salesforce to enable seamless data flow and reduce manual processing
- Utilized Report Browser to allow business users to customize and schedule reports (PDF/Excel) without developer intervention
- Played a key role in defect triage resolution and production deployment with zero critical issues
- Collaborated with business stakeholders to analyze requirements, design a role matrix, and implement it using access roles, strengthening role-based access control and security
- Built a POC enabling a unified end to end deal view (pre-sales through post-sales) by connecting and orchestrating multiple case types
Senior Pega Developer - Bank of America (via Randstad Technologies)
(2017-06 - 2019-05)
- Designed, developed and maintained debit card dispute Management System to streamline dispute processing and improve resolution efficiency
- Improved incident response time by 20% through stabilization initiatives
- Ensured regulatory compliance and data integrity through robust data handling practices
- Worked on Visa and Master card compliance mandates to ensure regulatory adherence
- Designed and developed a UI to facilitate post-resolution data correction by business stakeholders, ensuring data consistency and integrity
Pega Dev Lead - Bank of America (via Randstad Technologies)
(2016-05 - 2017-01)
- Led Letter Management application enhancements within mortgage systems
- Implemented integrations using REST, JMS, HTTP, and file-based services
- Automated workflows and monitoring processes to reduce manual effort and improve reliability
Pega SME - Lloyds Banking Group
(2014-09 - 2015-03)
- Led credit risk and communication workflow automation initiatives
- Managed system upgrades and improved automation by 30%
- Reduced latency by 25% through performance tuning (PAL/AES)
Pega Technical Analyst - Cognizant Technology Solutions
(2007-04 - 2013-04)
- Delivered end-to-end Pega solutions across banking, manufacturing, and automotive sectors
- Led development teams and ensured on-time, on-budget project delivery
- Designed secure and scalable architectures with LDAP/Acegi integration
