Assistant Manager - Dunkin' donuts - Vero Beach, FL
(2024-11 - 2025-10)
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Supervised and trained a team of XX employees, providing guidance and support to maximize productivity
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Implemented new scheduling system that optimized staff allocation and reduced labor costs by XX%
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Monitored employee performance through regular evaluations, providing constructive feedback for professional development
- Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary
- Developed employee schedules based on business needs while optimizing staffing levels during peak hours
- Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc
- Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
- Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items
- Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
Guest Specialist/Assistant Manager - Brooklyn Water Bagel - Vero Beach, FL
(2023-03 - 2024-11)
Maintaining guest service, generating sales. Cleanliness of service areas, maintenance of beverage area, housekeeping, merchandising, signing, pricing, cash register operations (POS), multitasking during peak hours, training all Front of House (FOH) Team Members and Cashiers, managing daily side work, rotating muffins, cookies and bagels, answering phones, and operating the coffee stations
Front Desk Agent - Home2Suites - Vero Beach, FL
(2022-11 - 2023-02)
- Answering guest requests, keeping records, and providing general assistance
- Performed reception and clerical duties, to ensure the security of the hotel property and the safety and comfort of guests
- Maintained a pleasant and helpful attitude towards hotel guests, especially during high periods of activity
- Provided guests with information on activities and restaurants in the area
- Answered the phone, booked reservations, processed hotel charges, reconciled bank accounts, recorded financial transactions, entered data, and maintained related files
Front Desk Agent - Springhill Suites - Vero Beach, FL
(2021-06 - 2022-10)
Responsible for processing check-ins/outs, securing payment information, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional, and timely manner while following high standards to ensure guest satisfaction.
Hostess/Giftshop - Ocean Grill - Vero Beach, FL
(2019-11 - 2021-04)
- Hostess: Performed duties as a host which included greeting guests at the front door with a warm welcome and seating them in a timely manner, assisting serves when necessary, training other hostesses to ensure their success, and providing excellent customer service
- Giftshop: taking care of reservations, answering the phone, and answering questions as needed, confirming reservations for the next business day, putting in cake or pie orders, doing inventory and handling sales
