Reva Uscola

Experienced customer service professional, who can effectively communicate with people in difficult situations and diverse backgrounds. Knowledgeable on office and clerical skills.

12/2023 to Present Career Path Services

Career Jobs @ DSHS

• Manage and maintain office equipment, such as photocopiers and scanners.
• Update and maintain filing and inventory.
• Notify appropriate staff of unusual activity or safety concerns.
• Gather and review data.
• Receive equipment and supplies from vendors.

10/2020 to 03/2022 Coast Gateway Hotel

Assistant Housekeeping Supervisor

• Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.
• Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
• Investigate complaints about service and equipment and take corrective action.

11/2019 to 10/2020 Radisson Hotel

Night Audit

• Answer multi-line phone system, directing callers to appropriate staff in a courteous and professional manner.
• Greet visitors to the hotel and refer to appropriate area. 
• Ensure positive working relationships are maintained with internal staff.
• Resolve client complaints, inquiries, and customer service issues.

Certificate of Completion Computer Applications from Highline Community College.