Revathy Pandarinathan

Experienced EQMS / MasterControl Specialist with hands-on experience supporting and maintaining MasterControl electronic Quality Management System (EQMS) applications in a regulated quality environment. Strong experience with MasterControl document control, change control, workflow configuration, user management, training management, reporting, system testing, production implementation, issue resolution, and audit support. Experienced in evaluating user requirements, translating business needs into system workflows, developing and testing solutions in the MasterControl test environment, and implementing approved changes in production.

Skilled in working with cross-functional Quality and business teams, generating quality reports, managing support requests, and coordinating with MasterControl support teams to resolve application issues.

EQMS / eDocument Control Specialist / Quality Assistant at ANTYLIA SCIENTIFIC (2021-11 – 2025-12)

• Serve as an EQMS / eDocument Control Specialist, primarily supporting and maintaining the organization's MasterControl Quality Management System within the Quality organization.
• Provide day-to-day MasterControl application support in production environments, working with Quality and business users to address system requests and workflow requirements.
• Manage and support MasterControl document control processes, including documents, workflows, user requests, and quality-system activities.
• Support change control processes and workflow modifications within MasterControl based on business and Quality requirements.
• Analyze user requests and business requirements and translate them into appropriate MasterControl workflow and system solutions.
• Develop business scenarios for requested MasterControl workflow changes and conduct peer reviews with team members and leads before implementation.
• Configure and modify workflows in the MasterControl test environment, perform functional testing, troubleshoot issues, and implement approved changes in the production environment.
• Support MasterControl user management, including user-related requests and system access activities.
• Support MasterControl Training Management System activities and user learning-related requests.
• Generate and provide MasterControl reports for different SOPs, Quality processes, business units, and user requests.
• Extract and analyze MasterControl-related data to investigate requests, support reporting requirements, and understand existing system data.
• Identify application issues and submit detailed issue logs/tickets to the MasterControl Support Team, then coordinate with support personnel through investigation, troubleshooting, and resolution.
• Work closely with Quality teams and business users to understand system gaps and identify potential improvements to existing MasterControl workflows and quality processes.
• Maintain and monitor daily MasterControl-related requests and activities using Trello, coordinating tasks with team members and leads.
• Provide support during quality audits by retrieving required MasterControl reports, records, documentation, and user/change-request information.
• Assist the Quality organization in ensuring that required information and system records are readily available for audit and compliance activities.
• Participate in the review and implementation of new workflow solutions intended to improve existing business and change control processes.
• Collaborate with cross-functional stakeholders to gather requirements, clarify business needs, review proposed solutions, and support successful implementation.
• Maintain strong attention to detail when working with controlled documents, workflows, system configurations, user requests, and quality records.
• Continuously develop knowledge of MasterControl functionality, quality-system processes, database information, and business requirements to improve system support.

Quality Assistant / Data Analyst / Office Assistant | Client: Antylia Scientific (ZeptoMetrix) at EXPRESS EMPLOYMENT PROFESSIONALS (2021-08 – 2021-10)

• Supported ZeptoMetrix as a Quality Assistant / Data Analyst, assisting teams with data collection, organization, documentation, and reporting.
• Assisted multiple departments with gathering and organizing information required for quality and business activities.
• Digitalized, organized, and maintained electronic documents and records.
• Performed data entry and maintained logs and documentation with strong attention to accuracy.
• Assisted with preparation of reports and collection of project-related information.
• Gained hands-on experience with Microsoft Dynamics GP, particularly within manufacturing and distribution processes.
• Explored Dynamics GP functional modules to understand cross-functional processes and end-to-end business workflows.
• Developed an understanding of how data and processes flow between different functional areas within an ERP system.

Assistant Professor at NEHRU INSTITUTE OF ENGINEERING AND TECHNOLOGY (2010-08 – 2013-01)

• Taught Information Technology subjects including C, C++, Data Structures, programming fundamentals, and basic computer skills.
• Prepared course materials and delivered technical instruction to students across multiple academic levels.
• Served as a class teacher responsible for maintaining attendance, tracking student progress, coordinating activities, and maintaining student records.
• Communicated with parents regarding student performance, development, and areas requiring improvement.
• Served as a Placement Coordinator, coordinating students' participation in on-campus and off-campus recruitment activities.
• Coordinated with placement organizations and training centers to support student career development.
• Assisted in organizing technical and interpersonal-skills training programs.
• Developed strong communication, coordination, documentation, presentation, and stakeholder-management skills.

MASTER OF ENGINEERING (M.E.) in INFORMATION TECHNOLOGY – Anna University, Coimbatore, India

BACHELOR OF ENGINEERING (B.E.) in INFORMATION TECHNOLOGY – SNS College of Technology, Anna University, India (2008)