Business Development and Marketing Director - Iron Horse Security, LLC - Tulsa, OK
(2026-01)
- Brought in over $4 million in new business within the first year in the role.
- Serve as the face of the company at conventions and networking events, representing Iron Horse Security to prospective clients and building lasting relationships.
- Research prospective clients and upcoming projects to identify, qualify, and prioritize new business opportunities.
- Work with the graphic designer to plan and coordinate social media posts that strengthen brand visibility and support outreach.
- Prepare bid and contract overviews for the CEO to support go/no-go decisions on opportunities.
- Manage the full sales pipeline from initial outreach and follow-up through proposal and close.
Part Time Sales Lead - Famous Footwear
(2025-08 - 2026-01)
- Act as Manager on Duty during assigned shifts, directing and supporting the sales team.
- Coach team members on product knowledge, selling techniques, and the Rewards program to drive sales.
- Resolve complex customer inquiries, process POS transactions, returns, and exchanges, and follow cash handling and loss prevention procedures.
- Train new hires, execute merchandising directives, and support shipment processing and inventory counts.
Credit & Collections Associate (Temporary Contract) - Hilti
(2025-04 - 2025-07)
- Managed accounts receivable for a designated customer segment, collecting past-due invoices by phone, email, and internal systems.
- Resolved billing inquiries and disputes with Sales, Orders, and Customer Service teams.
- Processed daily cash applications and ACH, wire, and credit card payments; analyzed account aging reports to prioritize collections and flag credit risk.
- Documented all collection activity in Hilti's CRM and SAP systems and assisted with credit reviews.
Marketing and Partnerships Manager - BLVKHVND Esports
(2024-01 - 2025-04)
- Created and executed marketing strategies to promote gaming products, services, and entertainment content.
- Identified and secured partnerships with game developers, publishers, influencers, content creators, and brands, and drove awareness through sponsorships, events, and promotions.
- Developed and managed campaign and partnership budgets to maximize ROI.
- Oversaw marketing collateral including ads, videos, and social media content, and conducted market research on consumer trends.
- Partnered with product development, sales, and finance to align marketing with business objectives.
Senior Customer Service / Accounting Associate - Sutherland Global Inc.
(2023-07 - 2024-06)
- Handled order processing, billing inquiries, refunds, returns, and product troubleshooting while maintaining high customer satisfaction ratings.
- Documented interactions in CRM and SAP, and collaborated with the Motiva team to resolve complex issues using knowledge of the oil and gas industry.
Apex Legends Director - OKC Chargers
(2023-04 - 2023-12)
- Developed and implemented the strategic vision for the Apex Legends department, aligned with organizational goals.
- Built and managed a competitive all-women's Apex Legends team, overseeing recruitment, training, and performance evaluation.
- Planned and executed esports tournaments, coordinating logistics, sponsorships, and partnerships.
- Negotiated sponsorships, partnerships, and media rights that increased department revenue, while managing the budget.
Customer Service Specialist - Enterprise Holdings Inc. - Tulsa, OK
(2021-08 - 2022-10)
- Resolved inquiries and escalated complaints by phone and email, turning negative experiences into positive ones.
- Collaborated with cross-functional teams on complex issues and maintained detailed CRM records.
Retail Positions - Various
Held retail positions during college at Contender Esports Lounge, Academy Sports and Outdoors, and Five Below.
