Campus Coordinator at Primer Miami Shores Campus (2025-07 – 2026-06)
- Coordinated daily campus operations supporting more than 100 families, students, faculty, and visitors.
- Served as the primary point of contact for family engagement, enrollment support, attendance management, and campus communications.
- Managed scheduling, student records, operational documentation, and compliance requirements.
- Planned and executed campus events, meetings, and community outreach initiatives that strengthened stakeholder engagement.
- Partnered with school leadership to improve operational processes and enhance the overall campus experience.
Clerk 4, Policy & Planning at Miami-Dade Corrections & Rehabilitation (2023-06 – 2025-03)
- Managed policy administration and compliance documentation for a major county department.
- Supervised fiscal and clerical operations while ensuring accurate records management and reporting.
- Edited and distributed policies, forms, and operational documents to improve accessibility and consistency.
Patient Access Representative at University of Miami (2020-11 – 2023-02)
- Provided high-quality support for patient registration, insurance verification, admissions, and documentation processes.
- Maintained accurate patient records and coordinated communication among patients, providers, and insurance carriers.
Senior Team Manager / Executive Administrative Assistant at Alorica (AT&T;) (2013-09 – 2020-11)
- Led 10 Team Managers overseeing approximately 250 customer service agents in a high-volume contact center environment.
- Analyzed performance metrics and implemented coaching strategies that improved productivity, quality, and customer experience.
- Directed leadership development, workforce planning, onboarding, and ongoing training initiatives.
- Managed executive scheduling, reporting, travel coordination, meetings, and operational documentation.
Front Supervisor at Miller's Ale House (2010-03 – 2013-09)
- Supervised a team of 15–20 employees while managing scheduling, customer service, inventory, and daily operations.
- Interviewed, hired, trained, and coached employees to maintain high service standards.
