Rhonda Socie

Detail-oriented and knowledgeable Program Support Assistant/Medical Assistant skilled at completing administrative, office-based tasks and clinical care by applying strong multitasking, and organizational abilities. Strong ability to prioritize workloads to meet deadlines with little or no supervision.

Conscientious

Healthcare professional offering over 24 years of experience as an independent worker with extensive medical experience in a clinical setting as well as administrative setting. Highly motivated and committed with proven history of superior performance at individual, team, and organizational levels.

Program Support Assistant at G6 JEVZ (2022-08 – Present)

Full-time position (40 hours/week) - Manages administrative, office-based tasks and clinical support functions for a service line of over 200 individuals

• Establishes, Updates, and maintains office files and records
• Prepares correspondence, reports, documents, Enters data into databases and spreadsheet formats
• Communicates Verbally and in writing with other services to provider prompt and accurate dissemination of information according to VHA guidelines and policies
• Responsibilities include employee onboarding, training, and credentialing as assigned
• Prepares space, personnel, store order, and equipment requests and follows through on status of requests until resolved
• Prepares computer access request, IT request and paperwork for new hires and current staff
• Sponsors staff for Perspecta Assured Identity (PIV card)
• Completing actions in MSS as needed
• Communicates with Nurse Mangers actions and responsibilities to complete tasks
• Coordinate staff education to include TMS, preparing training course records, educational materials, and tracking completion
• Maintains calendars, schedules appointments, and plans as needed for ACN
• Works with Fiscal for travel form completion and travel pay
• Works with the Admin Staff to complete Equipment Inventory and compiles email response to requesting staff
• Takes, transcribes, and distributes meeting minutes, reports and agendas including Outpatient Service, CCM&ICM and OR Purchasing Committee
• Provides or tracks follow up to recommendations/actions that result from meetings, including preparing summary reports for review by facility oversight committees
• Coordinates activities for Outpatient Service with office management and services, assuring effective integration of activities to meet the patient care mission
• Provide support to workgroups, teams, and conference calls
• Enters tour of duties into VATAS, Monitors and reports time and attendance for multiple areas of outpatient service
• Maintains time and attendance for commonly used pay plans and types of leave, including limited special pay situations for nurse managers
• Validates timesheets at the end of the pay period
• Responsible for administrative responsibilities in a service line of over 200 plus individuals
• Compiles Annual Leave Rosters for Service, distributes and completes process
• Renders assistance of an administrative nature requiring attention as needed and in replying to request for information received from patients, relatives, veterans service organization representative, congressional offices, and others
• Process policies to include SOP or MCP for the ACN, outpatient service, including coordinating the routine review of multiple documents on a regular prescribed basis
• Ensures material is complaint with local and national guidelines, and tracking the approval process through final approval
• Prepares and updates Functional Statements and Position Descriptions
• Assists, organize, and coordinates all administrative and clinical functions and operations which require input or action of the ACN for outpatient service
• Assist with combining Performance Appraisals with self-evaluations and uploading in LEAF
• Assists with the formulation of service policies and procedures, directives, and any other unspecified assignments
• Monitors ePerformance to assist nurse managers when items are due for staff
• Assists with Nursing Boards
• Completed CISM training and currently on the CISM and Suicide Postvention Team
• Serves as Records Liaison for Outpatient Service
• Serves as a Tracer for Quality Management
• Serves as a Recorder for Joint Commission
• Serves on the Daisy and Bee Committee

Advance Medical Support Assistant at G6 JEVZ (2021-07 – 2022-07)

Full-time position (40 hours/week) - Provided clinical support and administrative duties for specialty clinics

• Utilize Consult tracking for Specialty Clinics
• Reviews clinical documents for completion and physician signature
• Reviews Alerts and documents all communication in CPRS
• Staffs multiple clinics as needed to perform AMSA duties
• Verifies and updates demographics and insurance information
• Follows business rules for handling no-shows, and cancellations
• Performs tasks with 100% report for audits
• Utilize vista scheduling for RTC orders
• Utilize CPRS for order, notes and after visit summaries
• Communicate with veterans, caregivers and families
• Processes secured messages through MyHealthyVet and forwards to appropriate team
• Trains new hires as appointed and continues to be a mentor
• Completes EARR and CAAR reports

Medical Support Assistant at G5 JEVZ (2021-01 – 2021-07)

Full-time position (40 hours/week) - Provided medical support assistance

Medical Assistant at Pediatric Healthcare Associates (2003-11 – 2021-01)

Full-time position (40+ hours/week) - Provided comprehensive medical assistance for 17+ years in pediatric practice

• Schedule appointments for patients
• Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions
• Receive incoming calls from patients/guardians and advise treatment
• Provides telephone support to address issues and problems and provides a solution
• Refer patients to specialists
• Schedule patients with outside providers to receive care as directed
• Collect medical reports and forward to appropriate facilities
• Called and faxed pharmacies to submit prescriptions and refills
• Obtain prior authorization for medications, durable medical equipment, specialty tests and appointments
• Obtains Lab Reports and provides reports to physicians
• Scan consult notes and medical records into patient charts
• Maintained detailed records of test results by entering data and patient information into computer
• Complete letters of medical necessity
• Completed clinical procedures and gathered patient data for interpretation by physician
• Communicated clearly and effectively with patients to verify information, determine purpose of visit, and record medical history
• Obtained client medical history, including medication information, symptoms, and allergies
• Assisted physicians in follow-through of care
• Gathered forms, copied insurance cards and collected patient information for billing and insurance filing
• Submitted prescriptions to pharmacy via phone, fax, or web
• Reviewed Durable Medical Equipment Suppliers to receive the best cost and care for patient needs
• Placed orders for Durable Medical Equipment and Supplies for in-office use and for in-home patient care
• Performed clerical duties, such as word processing, data entry, answering phones and filing
• Provided advance patient support for multiple clinics and providers
• Communicated with outside medical facilities to provide care for patients
• Monitored schedules for appropriate clinic and provider availability
• Reviewed workload assigned work and assured proper staff as needed in absence of supervisor
• Worked as a team among co-workers, staff and patients to resolve issues/problems for the clinic to run smoothly
• Trained and assisted staff with knowledge and ability to perform tasks needed to care for patients and do the duties assigned