Program Support Assistant at G6 JEVZ (2022-08 – Present)
Full-time position (40 hours/week) - Manages administrative, office-based tasks and clinical support functions for a service line of over 200 individuals
- Establishes, Updates, and maintains office files and records
- Prepares correspondence, reports, documents, Enters data into databases and spreadsheet formats
- Communicates Verbally and in writing with other services to provider prompt and accurate dissemination of information according to VHA guidelines and policies
- Responsibilities include employee onboarding, training, and credentialing as assigned
- Prepares space, personnel, store order, and equipment requests and follows through on status of requests until resolved
- Prepares computer access request, IT request and paperwork for new hires and current staff
- Sponsors staff for Perspecta Assured Identity (PIV card)
- Completing actions in MSS as needed
- Communicates with Nurse Mangers actions and responsibilities to complete tasks
- Coordinate staff education to include TMS, preparing training course records, educational materials, and tracking completion
- Maintains calendars, schedules appointments, and plans as needed for ACN
- Works with Fiscal for travel form completion and travel pay
- Works with the Admin Staff to complete Equipment Inventory and compiles email response to requesting staff
- Takes, transcribes, and distributes meeting minutes, reports and agendas including Outpatient Service, CCM&ICM and OR Purchasing Committee
- Provides or tracks follow up to recommendations/actions that result from meetings, including preparing summary reports for review by facility oversight committees
- Coordinates activities for Outpatient Service with office management and services, assuring effective integration of activities to meet the patient care mission
- Provide support to workgroups, teams, and conference calls
- Enters tour of duties into VATAS, Monitors and reports time and attendance for multiple areas of outpatient service
- Maintains time and attendance for commonly used pay plans and types of leave, including limited special pay situations for nurse managers
- Validates timesheets at the end of the pay period
- Responsible for administrative responsibilities in a service line of over 200 plus individuals
- Compiles Annual Leave Rosters for Service, distributes and completes process
- Renders assistance of an administrative nature requiring attention as needed and in replying to request for information received from patients, relatives, veterans service organization representative, congressional offices, and others
- Process policies to include SOP or MCP for the ACN, outpatient service, including coordinating the routine review of multiple documents on a regular prescribed basis
- Ensures material is complaint with local and national guidelines, and tracking the approval process through final approval
- Prepares and updates Functional Statements and Position Descriptions
- Assists, organize, and coordinates all administrative and clinical functions and operations which require input or action of the ACN for outpatient service
- Assist with combining Performance Appraisals with self-evaluations and uploading in LEAF
- Assists with the formulation of service policies and procedures, directives, and any other unspecified assignments
- Monitors ePerformance to assist nurse managers when items are due for staff
- Assists with Nursing Boards
- Completed CISM training and currently on the CISM and Suicide Postvention Team
- Serves as Records Liaison for Outpatient Service
- Serves as a Tracer for Quality Management
- Serves as a Recorder for Joint Commission
- Serves on the Daisy and Bee Committee
Advance Medical Support Assistant at G6 JEVZ (2021-07 – 2022-07)
Full-time position (40 hours/week) - Provided clinical support and administrative duties for specialty clinics
- Utilize Consult tracking for Specialty Clinics
- Reviews clinical documents for completion and physician signature
- Reviews Alerts and documents all communication in CPRS
- Staffs multiple clinics as needed to perform AMSA duties
- Verifies and updates demographics and insurance information
- Follows business rules for handling no-shows, and cancellations
- Performs tasks with 100% report for audits
- Utilize vista scheduling for RTC orders
- Utilize CPRS for order, notes and after visit summaries
- Communicate with veterans, caregivers and families
- Processes secured messages through MyHealthyVet and forwards to appropriate team
- Trains new hires as appointed and continues to be a mentor
- Completes EARR and CAAR reports
Medical Support Assistant at G5 JEVZ (2021-01 – 2021-07)
Full-time position (40 hours/week) - Provided medical support assistance
Medical Assistant at Pediatric Healthcare Associates (2003-11 – 2021-01)
Full-time position (40+ hours/week) - Provided comprehensive medical assistance for 17+ years in pediatric practice
- Schedule appointments for patients
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions
- Receive incoming calls from patients/guardians and advise treatment
- Provides telephone support to address issues and problems and provides a solution
- Refer patients to specialists
- Schedule patients with outside providers to receive care as directed
- Collect medical reports and forward to appropriate facilities
- Called and faxed pharmacies to submit prescriptions and refills
- Obtain prior authorization for medications, durable medical equipment, specialty tests and appointments
- Obtains Lab Reports and provides reports to physicians
- Scan consult notes and medical records into patient charts
- Maintained detailed records of test results by entering data and patient information into computer
- Complete letters of medical necessity
- Completed clinical procedures and gathered patient data for interpretation by physician
- Communicated clearly and effectively with patients to verify information, determine purpose of visit, and record medical history
- Obtained client medical history, including medication information, symptoms, and allergies
- Assisted physicians in follow-through of care
- Gathered forms, copied insurance cards and collected patient information for billing and insurance filing
- Submitted prescriptions to pharmacy via phone, fax, or web
- Reviewed Durable Medical Equipment Suppliers to receive the best cost and care for patient needs
- Placed orders for Durable Medical Equipment and Supplies for in-office use and for in-home patient care
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Provided advance patient support for multiple clinics and providers
- Communicated with outside medical facilities to provide care for patients
- Monitored schedules for appropriate clinic and provider availability
- Reviewed workload assigned work and assured proper staff as needed in absence of supervisor
- Worked as a team among co-workers, staff and patients to resolve issues/problems for the clinic to run smoothly
- Trained and assisted staff with knowledge and ability to perform tasks needed to care for patients and do the duties assigned
