Rica Mañacap

Customer-focused professional with experience serving clients face-to-face at Mercedes-Benz and managing high-volume client interactions at LendingTree. Recognized for accuracy, integrity, and strong communication skills, with the ability to build trust and handle sensitive information responsibly. Experienced in teaching ESL to diverse international learners, demonstrating patience, interactive lessons, and integrating cross-cultural understanding.

Teacher - The Goddard School of Annapolis - Parole - Annapolis, MD

(2026-02)

• Facilitates learning and development for children aged 6 weeks – 5 years.
• Establishes positive and effective family relations.

Certified Star Assistant - Mercedes-Benz - Global Star Motors Corporation / Gateway Autowelt Inc. - Cebu City, Philippines

(2024-05 - 2025-12)

Global Star Motors Corporation and Gateway Autowelt Inc. are authorized dealers of Mercedes-Benz vehicles, providing luxury automotive products and services.

• Act as the first point of contact for all showroom, phone, and digital customers, coordinating sales and service appointments.
• Ensure luxury-level standards of Mercedes-Benz are maintained. Monitor and manage customer wait times for a positive experience.
• Register, route, and track customer interactions using dealership CRM systems.
• Support sales-team in out-of-showroom events with setup and customer interaction.
• Awarded for outstanding contributions to improvement of 5-Star reviews.

Assistant English Language Teacher - AHGS NEXT, Inc - Cebu City, Philippines

(2024-02 - 2024-05)

AHGS NEXT, Inc is an educational service provider offering language training and support.

English Language Teacher - Under The Same Sky, OPC - Cebu City, Philippines

(2023-07 - 2023-11)

Under The Same Sky, OPC is a non-profit organization focused on language education for underprivileged communities.

Customer Service Specialist - ePerformax Contact Centers & BPO

(2020-10 - 2023-04)

ePerformax is a business process outsourcing company providing customer service and sales support.

• Supported LendingTree customers in the US with potential lending needs and connected them to loan officers.
• Awarded as Top Performer for performance excellence in June 2021.
• Received Q4 2022 A-LIST award for commitment and dedication.

English as a Second Language Teacher - Kredo Cebu IT Abroad - Cebu City, Philippines

(2019-06 - 2020-05)

Kredo Cebu IT Abroad is a language and IT training center helping students gain global competencies.

• Received certificates in teaching grammar, writing, and pronunciation for adult students.
• Awarded as a top-performing teacher 7 times during my tenure.

Bachelor of Elementary Education - Major in General Education - Talisay City College (2017-03)