Product Specialist/Finance/Sales Manager/Social Media Representative at House Of Kawasaki (2016-08 – Present)
Sole salesperson for almost 8 years, and sales Manager for 3.5 years. Ran finance department and communicated with national lenders to assist with customer approvals. With broad control of the front/back-end, the customer spent the entire sales and closing process with one person. This helped with smoothing out the buying process and strengthening customer relations.
- Working on the sales floor helped me continue to develop customer service skills and strengthened our reputation to assist with customer retention.
- Helped scope out new potential partnerships with different brands to expand variety and raise profitability. (CFMOTO, Aprilia, Kymco, Vanderhall)
- Integrated great customer service with social media presence and communication.
- Developed skills in increasing value in back-end products as well as accessories.
- Skilled in fast-paced environment, good at problem solving.
- Used CRM products like Traffic Log pro to fill and maintain customer pipeline.
- Educated customers on promotions to enhance sales.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
- Helped track website inventory and make corrections/adjustments when necessary
- Great with product knowledge retention.
- I oversaw event planning while using demo vehicle/products to help reach out to customers outside of the store.
Team Leader/Trainer at Chick Fil A (2013-11 – 2015-04)
- Used customer service skills every day when working.
- Translated for Spanish speaking customers
- Learned to work efficiently in high stress environments
- Developed quality control skills.
- Represented the business in public by delivering catering services.
- Helped maintain a hazard free, clean workspace.
- Assisted Managers with new hire processing and existing training programs.
Lifeguard at White Water Bay (2013-05 – 2014-08)
- Monitored safety of all guests in and around swimming pool.
- Attentively watch over swimmers being quick to identify those in distress.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
- Detailed factors such as weather, incidents and aid rendered in daily reports to management.
- Met regulatory compliance for staff members and led safety training to enhance lifesaving skills.
- Early morning pool clean up
- Maximized customer satisfaction by greeting all pool patrons with courtesy and resolving any issues promptly and with positive attitude.
- Performed lifesaving measures, including CPR during incidents until paramedics arrived on scene.
