Dependable and creative professional with a background in customer service, operations, and graphic design, with a genuine passion for helping people and creating positive experiences.
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Friendly and dependable customer service professional with experience in retail, customer support, operations, and graphic design. Known for delivering exceptional customer experiences, building lasting relationships, staying organized in fast-paced environments, and collaborating with teams to achieve goals. Brings strong communication skills, attention to detail, and a positive attitude toward every task and responsibility.
Retail & Customer Service Agent
Williams Sonoma (Remote) | March 2021 - December 2025
Assisted 300+ customers daily while maintaining a 97% customer satisfaction rating. Resolved customer concerns with empathy and professionalism. Built customer loyalty through product knowledge and personalized service. Exceeded performance expectations in a fast-paced environment.
Remote | June 2019 - Present
Managed branding and design projects for 20+ clients. Balanced multiple deadlines while maintaining excellent client communication. Created marketing materials that increased brand visibility.
Operations Manager & Graphic Designer (Contract)
Sani (Remote) | February 2024 - August 2024
Supported daily operations and customer communications. Coordinated product returns and logistics. Created marketing materials and managed social media content.
Old Navy Outlet (Destin, FL) | August 2020 - October 2020
Assisted customers with merchandise selection while providing exceptional customer service. Maintained organized and visually appealing sales floor displays. Achieved the highest Old Navy Credit Card enrollments among 25 associates for three consecutive months. Supported daily store operations and collaborated with team members.
Bachelor of Fine Arts in Graphic Design
Savannah College of Art and Design (SCAD) | 2015-2019
