Richard Heatherly

Highly motivated sales manager with more than 20 years of extensive knowledge in various aspects of customer service and marketing. Has worked directly with small and large clients, including fleet customers. Self-motivated and driven with a history of creating successful incentive and referral programs to improve sales numbers and obtain repeat business. Dedicated to helping team members provide excellent customer service while also meeting company sales goals multiple years in a row

sales Manager - Ole Ben Franklin - Knoxville TN

(2021-01)

• Recruit, hire, train, and oversee a team of automotive salespeople
• Set sales goals, track progress, and lead the team to achieve and exceed those quotas
• Coach salespeople on best practices for closing more vehicle deals and provide advice and guidance to improve sales performance
• Forecast sales for upcoming months and quarters
• Step in to answer customer questions and issues when required
• Coordinate and lead all regular sales meetings with the sales staff
• Maintain a strong focus on the satisfaction of all customers
• Compile regular reports for dealership management to review
• Helps salespeople close deals when necessary.
• Completes deal settlement sheets and turns into accounting office in a prompt and timely manner.
• Establishes and maintains standards for the delivery of vehicles to customers.

sales Manager - Anderson automotive - Clinton Tn

(2018-01 - 2021-12)

• Planning and directing the hiring and training of new Sales Representatives
• Responsible for selling cars, trucks, suv's and vans for personal and commercial use.
• duties included meeting with customers to discuss their needs, promoting sales offers and participating in test drives with interested customers.
• in charge of recruiting and training employees, assigning tasks, setting monthly and annual sales targets, and motivating personnel.
• prepare credit applications for finance department
• taking disciplinary actions when needed
• Supported company mission and values through honesty, integrity and high-quality performance

Finance manager - Ray Viles For - Clinton Tn

(2010-01 - 2018-12)

• Impeccable knowledge of financing procedures and credit options within the auto industry
• Ability to offer a variety of financing options to customers
• Adept at effectively supervising smaller and larger staffs
• Ability to establish and maintain an updated customer database
• Extensive internal and external communications and organizational skills
• Proficient at working well independently and in team environments owner/manager - Insurance Services - Lafollette TN

(1996-01 - 2010-12)

• opened multiple locations to increase profits and revenue
• Developed marketing strategies for each location which included newspaper,social media, face to face marketing
• Established an inspiring referral program for each location which included local and surrounding area car dealerships that increased car policies sales at 60%
• promoted sales of all types of new insurance contracts
• suggested additional /changes to existing contracts to establish new business
• created a pool of prospective clients from various sources by networking, cold calling, using referrals etc
• Evaluated business or individual customers' needs,financial status and propose protection plans that meet their criteria
• Maintained up to date bookkeeping systems, database and records
• Monitored insurance claims to ensure mutual satisfaction
• Constantly updated job knowledge and learned about new products and services For all policy requirements

Campbell county comprehensive High school (1986-01)