Richard Hollis

Technology professional with 10+ years of experience in customer-facing technical support, end-user training, and mobile device troubleshooting. Owner of Technology Tutors, providing one-on-one technology instruction and support for seniors and adults who need help using technology. Google IT Support certified, with expertise in hardware and software troubleshooting, Windows, Apple and Android devices, Wi-Fi, printers, inventory support, Salesforce CRM, and technical training.

Owner - Technology Tutors - Fredericksburg, VA

(2026-01)

• Provides in-home and remote technical support for Windows computers, Apple and Android devices.
• Diagnose and resolve hardware, software, connectivity, and device configuration issues.
• Install, configure, and maintain operating systems, applications, and security settings.
• Deliver personalized technology training and maintain detailed service documentation.

Certified Connectivity Expert - AT&T

(2023-01)

• Delivers exemplary technical support for smartphones, tablets, wearables, and connected devices.
• Installs, configures, and troubleshoots hardware, software, applications, and wireless services.
• Utilizes Salesforce CRM to document customer interactions, manage service requests, and maintain accurate customer records.
• Educates customers on device features, security, and cloud services.

Mobile Sales Expert - T-Mobile

(2011-01 - 2023-12)

• Troubleshot hardware, software, and mobile device issues while delivering exceptional customer support.
• Configured smartphones, tablets, and accessories for optimal performance.
• Trained customers on device features, applications, and account management.

Academic Tutor - Strive Academics

(2019-01 - 2024-12)

• Delivered individualized math and science tutoring while adapting instruction to different learning styles.
• Improved student performance through clear communication, problem-solving, and targeted support strategies.

B.S. - Biochemistry - Georgia State University