Richard Ikeri

Results-driven MBA professional with 10+ years of experience in healthcare operations, program management, and team leadership. Proven ability to manage multi-site care programs, improve operational efficiency, and lead high-performing teams. Track record of enhancing client outcomes, ensuring regulatory compliance, and driving organizational growth. Seeking a Healthcare Operations Manager / Program Director role.

Assistant Program Director at Richangel Care Inc. (2014-01 – Present)

• Managed 3+ residential care programs, overseeing 20+ staff and 40+ clients
• Reduced staff turnover by 15–25% through training and performance management
• Maintained 100% compliance with state regulations and care standards
• Oversaw payroll for 20+ employees, reducing errors by 20%
• Improved workflow efficiency by 20–30% through process optimization
• Led interdisciplinary teams to improve care coordination and client outcomes
• Represented organization externally, contributing to program growth and partnerships

Administrative Assistant at Randstad (2012-01 – 2014-01)

• Managed calendars and coordinated 30+ meetings weekly for leadership
• Handled 50+ daily communications (calls/emails), ensuring professional operations
• Reduced document retrieval time by 30% through improved filing systems
• Supported payroll and onboarding processes across departments
• Streamlined office workflows, increasing administrative efficiency

Certified Nursing Assistant (CNA) at Allina Health & Clinics (2010-01 – 2012-01)

• Provided care to 15–20 patients per shift in a fast-paced clinical setting
• Assisted with vital signs, charting, and patient care coordination
• Maintained compliance with healthcare regulations and safety protocols
• Collaborated with clinical teams to support high-quality patient care

Master of Business Administration in MBA – Ashland University

Bachelor of Arts in Business Administration – Management – University of St. Thomas