Lead Problem Solver - Amazon Fulfillment - North Haven, CT
(2021-02)
Identify, investigate and correct shipments errors through data-driven decision and analytic problem-solving.
- Lead a team of associates to work safely and organized while following COVID-19 guidelines.
- Provided training to newly hired associates.
- Knowledgeable in problem solve technical functions such as POPs, induct command, Tray Jackpot, Rebin, Dwells and CPT chase.
- Successfully help manage teamwork during peak by working efficiently with management.
- When needed, help cover andons and assist other AA's as needed.
Maintenance Technician - Gonzalez Automotive Repair - Palmetto, FL
(2019-02 - 2020-04)
- Perform basic auto care and maintenance tasks such as: oil changes, fluid level check, tire rotation and wheel alignments.
- Repair and replace brake pads, wheel bearings, sensors and other parts.
- Perform routine maintenance and general mechanic work on vehicles.
Asset Protection - Best Buy - Sarasota, FL
(2017-01 - 2018-01)
- Monitoring the store for potential security risks and alarm functions.
- Protected company against fraudulent activities by creating AP alerts, reporting and documenting incidents with proper documentations.
- Worked with leaders and others to resolve any hazards or compliance issues and investigated any employees and/or customers incidents.
- Interacted with customers and store employees to maintain a safe environment.
Customer Service - Sunrise Global Inc - Kissimmee, FL
(2014-03 - 2016-12)
Managing incoming calls and customer services inquiries for high volume call center.
- Generated sells by engaging with customers.
- Identified customers needs to achieve customer satisfaction.
- Handled customers' complaints and provided appropriate solutions.
- Record keeping of customers interactions.
- Follow up communication if needed.
- Other job descriptions included.
