Manager of Operations at Sustainable Sites Snow and Maintenance (2025-09 – Present)
- Responsible for day to day operations of 4 business units and their profitability.
- Led coaching and development for 43 FTE
- Responsible for drafting and executing 20% growth plan YOY
- Exceeded growth margin with increased external pressure
- Created internal processes for performance, coaching, documentation and achievements
Regional Manager Operations at Thrasher Foundation Repair (2023-07 – 2025-09)
- Owned multi-location operational performance across sales, service, installation, and customer experience, driving alignment to revenue, profitability, and service objectives.
- Led annual business planning, forecasting, budgeting, and performance management across three locations representing $33M in annual revenue.
- Developed department and location leaders through structured coaching, succession planning, performance management, and leadership development.
- Analyzed financial and operational performance to identify opportunities for expense management, productivity improvement, and profitable growth.
Sales and Service Manager at Thrasher Foundation Repair (2020-12 – 2023-07)
- Lead sales operations and installations for 30 employees with monthly targets over 2 million/month
- Exceed customer satisfaction scores to create positive brand awareness and marketing content
- Implemented new hire core process training to create efficiencies leading to quicker business ROI
- Hire and retain talent with focus on culture and retention growth
- Sales team mentoring to maximize out of scope opportunities and real-world application from sale to installation
- Lead weekly supply chain and vendor management meeting reviewing lead trend, product volume and proper inventory to ensure efficiency at installation
- Responsible to develop and lead weekly training, business reviews and project review
- Drive accountability of results through 1-1, live sales call QA, action planning and growth and development plans
- Partner across channel functions to deliver seamless end result to the customer
- Invest in personnel development leading to long term sustainability and career growth for front line employees
Business Development Manager at Oasis a Paychex Company (2020-03 – 2020-12)
- Target small and medium size employers for benefits and HR administration
- Create business relationships through virtual networking events and day to day prospecting
- Work with business owners to create world class benefits packages within budget constraints
- Review and compare future business planning and create actionable outline for growth
Nationwide Direct Sales Supervisor at Nationwide Insurance (2014-02 – 2020-03)
- Manage day to day operations of Direct Sales Team responsible for 6 million Net DWP in 2019
- Leader of NSS Growth Vertical, implementing sales techniques and processes to maximize marketing spend
- 2017, 2018 NSS All-Star recipient, recognized as top direct sales supervisor in Des Moines campus
- Responsible for quarterly budgeting and business planning focusing on sales targets and profitability
- Selected as leader for increased span of control team consisting of 22 agents
- Develop field sales leaders on product suite and target markets
- Facilitated strong team engagement through open relationships, direct interaction and instant recognition
- Utilized needs-based coaching through CRM reporting and 1 to 1 coaching focused on profitable business
- Selected as site lead for Customer Advocacy and Corporate Escalations
- Responsible for hiring new associates, with key initiatives of talent retention and cultural fit
