Richard Marshall

Senior-level IT professional with extensive experience across the Software Development Life Cycle (SDLC), delivering enterprise Business Intelligence, reporting, and analytics solutions across Healthcare, Hospitality, Banking, Insurance, Manufacturing, Plumbing, and Entertainment industries. Deep expertise in architecting, administering, and optimizing SAP BusinessObjects Enterprise environments, enabling scalable, secure, and high-performance reporting platforms. Proven experience in designing, developing, and maintaining complex SAP Crystal Reports, including parameterized reports, subreports, cross-tabs, formulas, stored procedures, and dynamic reporting solutions.

Strong hands-on expertise in SQL with advanced knowledge of query optimization, stored procedures, views, functions, joins, indexing, and performance tuning across Oracle, SQL Server, SAP HANA, and other relational databases. Highly skilled in the SAP BusinessObjects BI suite, including Crystal Reports, Web Intelligence (WebI), Universe Design Tool (UDT), Information Design Tool (IDT), Central Management Console (CMC), BusinessObjects Enterprise (BOE), and Publication Management. Experienced in report migration, upgrades, security administration, scheduling, repository management, and enterprise reporting architecture.

Tech Support Senior Engineer - AVAYA- Federal Cloud & Secure Delivery

(2023-01 - 2025-12)

• Developed and optimized reports, dashboards, and analyses using Crystal Reports, WebI, SAP BusinessObjects, Crystal Reports Server, and other BI tools to support users across business functions and executive leadership.
• Built parameterized, cross-tab, subreport, and drill-down reports using SQL queries, stored procedures, SQL views, and formulas.
• Integration with SAP BusinessObjects, Crystal Reports Server, or other reporting platforms
• SAP Business Objects used for report scheduling, publishing, and distribution
• Interacted with clients throughout the organization to gather requirements, testing, deployment, and production support
• Maintained ownership, enhancements, and maintenance of entire existing reporting portfolio, schedules, and documentation.
• Utilized knowledge of Universes (IDT) and SQL to create critical views into the business for use in reports and dashboards.
• Administered and maintained the Business Objects Enterprise environment.

Business Intelligence Manager – Americas region - RWC WORLDWIDE - Atlanta, GA

(2022-01 - 2023-12)

• Led and mentored a team of BI Analysts to achieve the required reporting, insights, and analysis requirements of the enterprise.
• Partnered with end users to understand business challenges and analyze a variety of data sets to provide the right solution and develop a fundamental understanding of cross-functional business processes (ERP and other) to support reporting initiatives.
• Utilized Crystal Reports, WEBI and other BI tools to create reports, dashboards, and analysis that catered to the needs of different levels of users in various business functions and provided support to the executive team by building summaries, management reporting, and what-if analysis. These included parameterized reports, sub reports, drill downs, multiple pages, charts, maps, graphs, etc.
• Maintained ownership, enhancements, and maintenance of entire existing reporting portfolio, schedules, and documentation.
• Analyzed data in MS SQL Server and Oracle databases, created complex SQL Views and stored procedures using Business Views, SQL Management Studio, SQL, SQL Server, PL/SQL, and TOAD to drive inciteful reporting.
• Utilized knowledge of Universes (IDT), SAP HANA, SQL to create critical views into the business.

Business Intelligence position (2021 – 2022) - RWC WORLDWIDE - Atlanta, GA

(2021-01 - 2022-12)

Business Objects Administrator - SEAWORLD PARKS AND ENTERTAINMENT - Orlando, FL

(2010-01 - 2020-12)

• Managed several upgrades culminating in SAP Business Objects 4.2 SP7 beginning with Business Objects XI 3.1 on multi-server cluster.
• Managed the transition of Business Objects Enterprise to a new domain and server environment.
• Championed seamless transition of over 10,000 reports to the new environment.
• Utilized Crystal Reports and Business Objects Web Intelligence (Webi) expertise to find desired data and present in professional quality reports. These included parameterized reports, sub reports, drill downs, multiple pages, charts, maps, graphs, etc.

Lead Report Writer | Business Objects Enterprise Administrator - TEKSYSTEMS - THE ENERGY AUTHORITY - Jacksonville, FL

(2009-01 - 2010-12)

• Analyzed data in MS SQL Server and Oracle databases, created complex SQL Views and stored procedures using Business Views, SQL Management Studio, SQL, SQL Server, PL/SQL, and TOAD to drive inciteful reporting.
• Utilized Crystal Reports expertise to find desired data and present in professional quality reports. These included parameterized reports, sub reports, drill downs, multiple pages, charts, maps, graphs, etc.
• Collaborated with business owners to develop business requirements and technical specifications to facilitate a deeper understanding of the business.
• Administered and maintained Business Objects Enterprise environment.
• Worked closely with the business to create BRDs, TSDs, Test Cases and followed accepted SDLC standards throughout the report development cycle.

Reporting Analyst - CIBER - Orange County Clerk of Court, Orlando, FL

(1991-01 - 2009-12)

Reporting Analyst - REVERE GROUP - Fallon Community Health Plan, Worcester, MA

(1991-01 - 2009-12)

Crystal Report Writer and Business Objects Enterprise XI R2 Administrator - STARWOOD VACATION OWNERSHIP, INC - Orlando, FL

(1991-01 - 2009-12)