Richard Palmer

Healthcare imaging professional with 10+ years of experience across vascular diagnostics, clinical operations, quality oversight, and healthcare workflow development. Proven ability to support physicians, improve departmental workflows, establish imaging services, and lead diagnostic operations in rural and multi-site settings. Positioned for Imaging Manager, Clinical Operations Manager, and Department Leadership roles.

New Mexico Imaging Operations Manager (Remote / Navajo Nation Operations) - Sonoran Vein & Endovascular - Remote / Navajo Nation Operations

(2022-01)

• Lead imaging operations for New Mexico service lines across remote and rural communities.
• Sole ultrasound provider for the New Mexico market, independently performing daily vascular diagnostic imaging exams and supporting physician decision-making.
• Perform comprehensive arterial, venous, post-procedural, and follow-up vascular studies on a daily basis.
• Manage workflows, scheduling, patient access, and coordination across multiple locations.
• Support healthcare delivery throughout the Navajo Nation with a focus on underserved populations.
• Develop imaging processes, documentation standards, and operational improvements.
• Partner with physicians and leadership to maintain quality outcomes and expand services.

Ultrasound Manager - El Paso Varicose Veins Laser Clinic - El Paso, TX

(2019-01 - 2022-12)

• Performed comprehensive venous and arterial ultrasound examinations for diagnosis and treatment planning.
• Worked directly with the vascular surgeon during procedures and in-office treatments.
• Assisted with ultrasound-guided procedures and biopsies.
• Delivered pre-op, post-op, and follow-up imaging evaluations.
• Educated patients throughout treatment plans and supported continuity of care.
• Maintained high standards for image quality, documentation, and patient experience.

Financial Coordinator - Smile Center for Kids - El Paso, TX

(2016-01 - 2019-12)

• Managed insurance verification, authorizations, claims coordination, and patient payment processes.
• Reviewed billing documentation for payer compliance, coding accuracy, and reimbursement readiness.
• Educated patients on treatment costs, financing options, and payment arrangements.
• Collaborated with clinical and front-office teams to improve scheduling efficiency and revenue cycle performance.
• Maintained accurate financial records while supporting a positive patient experience.

Quality Lead - Ayzar

(2013-01 - 2016-12)

• Led quality assurance operations and supervised field technicians to maintain service standards.
• Conducted audits, inspections, and documentation reviews to ensure regulatory compliance.
• Identified workflow gaps and implemented corrective actions to improve operational performance.
• Tracked quality metrics, trends, and service outcomes for leadership review.
• Supported staff training, accountability, and continuous improvement initiatives.

Associate of Science - Diagnostic Medical Sonography - Pima Medical Institute